Pat, It may be a problem with your PC, but could also be a problem with your Legacy installation. If the latter has become corrupt, and to be honest, unless you have recently installed another program which may have corrupted it, I cannot quite see how, then if closing down and rebooting doesn’t help you you may find reinstallation of Legacy will help.
Ron Ferguson http://www.fergys.co.uk/ From: Ron Ferguson Sent: Wednesday, June 20, 2012 12:18 AM To: [email protected] Subject: Re: [LegacyUG] Multiple errors Pat, Thank you for your response, now please be good enough to answer the question which I asked, is the preview showing the correct output? Ron Ferguson http://www.fergys.co.uk/ From: Pat Hickin Sent: Tuesday, June 19, 2012 8:34 PM To: [email protected] Subject: Re: [LegacyUG] Multiple errors Thanks for your responses! Yes, I should have told you what I've tried. 1. I looked up the error numbers, 2. Error 527, said to press Ctrl, Alt, Del simultaneously to get to Task Manager. I did so but the Task Manager did not come up. I don't use any of the add-ons it spoke of anyway, and I also restarted my computer & got the same error messages. 3. Error 380 did not have any suggestions in re "gathering descendants." 4. I get the Error 380 about 2 seconds after I choose .pdf and tell it to "Create." So I don't see the .pdf. I've done umpteen of these .pdf reports in recent days without a problem until c3 days ago. 5. Yes, I did a File Maintenance, Check/Repair & it reported everything OK. 6. Yes, I've closed Legacy, rebooted my computer, and still had the same problems. 7. Yes, I've called Tech Support, they responded & were going to take control of my computer, but immediately had problem at their end and I was not available later. They are supposed to call back today but have not yet done so. Any more ideas?? Thanks so much!! Pat Have you tried following the advice given on the Solutions by Error Number pages? (Legacy Home tab, click Online Troubleshooting Help under Support, then click Solutions by Error Number. Always consult these pages first when you have an specific error with a number. General note: it is always helpful if someone having problems tells us what solutions they have tired and with precisely what results, or tell us that they haven't tried any solution yet. -- Jenny M Benson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
