I am not sure where the main file is to be found. Any clues? Jane
On 6/20/2014 2:47 PM, Brian/Support wrote: > As Sherry said you can get help on Families elsewhere. I do not use > Families so the following is just my guess at what your problem may be. > > If you are looking for your file in Families you should not be looking > for a Backup file. Families should be looking for your .fdb file not a > .zip, that may be why it is saying it cannot find a file in your backup > folder. Point Families to the folder where you keep your main file not > your backups folder. Families may then find your data file and will be > able to convert it to the Families format. > > Brian > Customer Support > Millennia Corporation > [email protected] > http://www.LegacyFamilyTree.com > > On 20/06/2014 12:51 PM, Jane Sarles wrote: >> I just purchased Families in order to get my genealogy on my Ipad. When >> I tried to transfer my data to the Ipad, I followed the instructions >> given, but I have had the devil's own time trying to get it done. I >> have spent 2 hours trying. The problem seems to be when the program >> tries to go to get the file. I have a strange set-up on my desktop >> computer regarding backups. >> >> There are backups in a folder named Legacy Backups, but they do not show >> up by opening the folder. It says the folder is empty. If I do a >> search from "Start" the back ups show up. They are zip files. Can >> anyone help me figure out what is going on? >> >> Jane > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
