Yes, please send us the steps and the family file. Jim Legacy Family Tree Technical Support
-------- Original Message -------- > From: "MikeFry" <[email protected]> > Sent: Friday, September 26, 2014 9:36 AM > To: [email protected] > Subject: Re: [LegacyUG] RUNTIME ERROR 5 again > > On 26 Sep 2014 17:28, Jim Terry/Support wrote: > > > Run-time error 5 can happen at different times and when totally different > > things in Legacy. In order for our programmers to be able to fix a problem > > they first must be able to reproduce it. If they can't reproduce it, they > > have no way of diagnosing the cause. If you can send us the steps that > > consistently reproduce the problem on their computers the programmers will > > work on it. > > In my experience, this kind of problem not only needs the exact sequence of > steps, but also needs the exact data. > > -- > Regards, > Mike Fry (Jhb) > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
