But send them to [email protected], not the LUG list <rbg>
Thanks! Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Sep 26, 2014 at 9:40 AM, Jim Terry/Support <[email protected] > wrote: > Yes, please send us the steps and the family file. > > Jim > Legacy Family Tree > Technical Support > > > -------- Original Message -------- > > From: "MikeFry" <[email protected]> > > Sent: Friday, September 26, 2014 9:36 AM > > To: [email protected] > > Subject: Re: [LegacyUG] RUNTIME ERROR 5 again > > > > On 26 Sep 2014 17:28, Jim Terry/Support wrote: > > > > > Run-time error 5 can happen at different times and when totally > different > > > things in Legacy. In order for our programmers to be able to fix a > problem > > > they first must be able to reproduce it. If they can't reproduce it, > they > > > have no way of diagnosing the cause. If you can send us the steps that > > > consistently reproduce the problem on their computers the programmers > will > > > work on it. > > > > In my experience, this kind of problem not only needs the exact sequence > of > > steps, but also needs the exact data. > > > > -- > > Regards, > > Mike Fry (Jhb) > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
