Hi Sashi,

On Tue, Apr 4, 2017 at 4:26 AM,  <[email protected]> wrote:
> Starting Dell System Update (DSU) 1.4, we provided support for extraction of 
> Catalog in gz file format.
> We offer DSU to support across multiple operating systems and we were facing 
> issues with the system's libz on some of the Linux operating systems.
> The version of libz 1.2.8 is able to extract gz on all operating system 
> flavors, hence we were forced to take libz 1.2.8.

Could you please give some more details about this? What issues did
you face, with what libz version, under which distribution?

The community and your customers here are offering to help, which is a
pretty rare opportunity. Vincent earlier mentioned the possibility of
open-sourcing the tool and hosting it on a public repository, which
would give Dell the possibility to get input from actual users of the
tool, *for free*. I think that's a very good idea, it would be
invaluable for Dell and would continue (or at least restart) the
tradition of Linux open-source software that started at Dell more than
10 years ago (yes, firmware-tools were an open-source project:
https://web-beta.archive.org/web/20070315020640/http://linux.dell.com:80/projects.shtml#firmware-tools)

> It is not our intention to package all the libraries but just the necessary 
> ones.
> We are working towards the fix and will roll out by end of this month. 
> Request you to kindly bear with us till then.

What we're saying is, in the two years since DSU has been released, it
has been *plagued* with multiple design flaws, implementation issues,
a complete lack of QA and frankly, a lack of basic understanding of
how a Linux system works. Hence the multiple requests from users here
to hire people who know what they're doing and can fix issues in less
than 6 months. Which is actually a good sign, it shows that users care
and think the tool is useful. Except not in that state.

Anyway, yes, this particular issue needs to be fixed, but the
underlying problem is much larger. And Dell needs to understand this
and take measures to correct course.

Cheers,
--
Kilian

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