On Wednesday 08 August 2007 8:44 am, David Kirk wrote: > Robert, > > > I have had two customers with Xtra who could not receive pop3 email (on > > multiple computers). > > I find the best way to test pop3 is to use telnet: > > telnet pop3.xtra.co.nz 110 > user xxxx > pass yyyy > list > quit > > If it fails, where is the failure? The telnet to port 110? > Authentication? > > Now you should have a better idea of where your problem is.
Thanks David, that was very helpful. My course of action after that was.... Try a different brand of modem and then it worked OK so I thought that I would try a "factory reset" on the customer's modem but when I plugged it back in it worked fine again. I had already tried unplugging both the power, ethernet and incoming phone cables from the modem to no avail. My problem at home is still here (intermittent ADSL connection) I have tried 3 different modems and disconnecting all phone lines at my patch panel. My ISP help desk can see that I have had problems (33 disconnections on Sunday alone) Rob (not much hair left)
