earlier in the year we had some serious/frequent problems with dropped
ADSL connections. ultimate cure was (after the normal equipment
isolation steps you seem to already have tried) was a port reset. been
no problem since. wasn't offered in the first couple of calls, i
suggested it before they did (though no doubt they would have in time)
the hardest part of resolving it was having to wait for at least 45
minutes every time i needed to call paradise, 4 or 5 times in total over
some weeks while they went through the preliminaries then did some
logging then had telecom do their part. hope your isp is better :-)
so, i'm pretty sure you would have, but just checking, you actually
tried ALL the equipment isolation options? ie no extension cables, no
double adaptors, known good (or new) (or no) filter(s)?
Robert Fisher wrote:
On Wednesday 08 August 2007 8:44 am, David Kirk wrote:
Robert,
I have had two customers with Xtra who could not receive pop3 email (on
multiple computers).
I find the best way to test pop3 is to use telnet:
telnet pop3.xtra.co.nz 110
user xxxx
pass yyyy
list
quit
If it fails, where is the failure? The telnet to port 110?
Authentication?
Now you should have a better idea of where your problem is.
Thanks David, that was very helpful.
My course of action after that was....
Try a different brand of modem and then it worked OK
so I thought that I would try a "factory reset" on the customer's modem but
when I plugged it back in it worked fine again.
I had already tried unplugging both the power, ethernet and incoming phone
cables from the modem to no avail.
My problem at home is still here (intermittent ADSL connection)
I have tried 3 different modems and disconnecting all phone lines at my patch
panel. My ISP help desk can see that I have had problems (33 disconnections
on Sunday alone)
Rob (not much hair left)
