Yea, that definitely sounds like impressive customer service. This lesson has cost me nearly $900.
--- Bill Day <[EMAIL PROTECTED]> wrote: > Wish you would have asked about the brand before getting it... > > My little incident with NEC and ProView, sounded similiar to yours... > only > their returned monitors, fit in really small boxes > > I have since changed to 3 other brands that I am very pleased with. > KDS, MAG > and ViewSonic. Of course I dont have the fancy 21" ones, only 17 > inches as > there are already to many monitors and keyboards on one desk here > > I have had one problem with a KDS monitor. bout 2 years ago I bought > it > online. It arrived I plugged it in and "zzzzzzzzt" smoke out the top > I > pulled the plug let her kewl. This had happened before to me > moisture on > something sometimes its alright the second plug in. it worked, with a > line > flowing vertically in a lighting pattern down the screen KDS techs > were > talking to me in like 2-3 minutes, was with the rma folks in like 5 > minutes > and had the guarantee of a new monitor the very next day. Drop their > old one > in the box, call ups for pickup, at KDS cost and be done with it. > > Now thats service. > > > On Saturday 23 February 2002 19:29, you were heard blurting out: > > Yes, i agree, 2 replacement (and i fear a 3rd is forthcoming) is two > too > > many. Unfortunately, I no longer have the receipt for the purchase, > as > > retail stores normally won't honor returns past their 30/45/60/90 > day > > return period, and usually refer you to the OEM for warranty issues. > > > > I'm on the verge of considering legal action, as the last time i had > to > > send it back, I threw a huge fit over having to pay shipping costs > yet a > > 2nd time for a monitor that they couldn't repair properly. The NEC > rep > > blew me off suggesting that the damage might have occured during > > shipping. In fact, i would persue legal action, if it wasn't so > costly > > for me to retain a lawyer. > > > > NEC most likely skirts around the lemon laws by providing a > different > > replacement monitor each time. This allows them to avoid the > argument > > that they are unable to repair the original, because they aren't > giving > > me the original back. > > > > NEC does offer the option of having them repair the same monitor, > but > > they refuse to promise a turn around time, and I can't go without a > > monitor for weeks or even months. > > > > At least i know its not just me. I'll never purchase anything from > NEC > > again. ===== ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Lonni J. Friedman [EMAIL PROTECTED] Linux Step-by-step help: http://netllama.ipfox.com . _______________________________________________ Linux-users mailing list - http://linux-sxs.org/mailman/listinfo/linux-users Subscribe/Unsubscribe info, Archives,and Digests are located at the above URL.
