On Thu 28 Nov 2013 15:37:54 NZDT +1300, Barry wrote:

> Over the last few months I have had a lot of trouble getting a
> connection in the evenings. Often my mail connection times out, and
> browser times out waiting for google or stuff.co.nz. or to access a
> link. If I want to send an email I have to save it for sending the
> next day

Sounds like an overloaded cable service in your street. I have seen
slowdowns in the evenings too, but not real failures.

> Also at night I can not log into my router, presumably because the
> router is having trouble making a connection to telstra

Theoretically you should still be able to connect to the Telstra
cablemodem (no password needed) even if it hasn't connected to Telstra.
The cablemodem's status page should show the connection status of the
modem to Telstra. Mine does, but it's an old job.

Power cycle to modem (pull its power plug). Don't bother with the
useless on-off button on the top.

> Any ideas on how to fix the problem welcome, change provider??

Complain to provider. They're pretty good at addressing this. Might pay
to call them when the problem is big so they can get a real-time look.

----

Derek, this is the Telstra cable modem service, not some pesky *DSL
offering.

Where did people get the impression Barry is talking about wireless?
Barry, if however you have failed to establish whether the problem is
between your laptop and the cable modem or between the cablemodem and
Telstra, don't waste your time complaining to Telstra about your wifi.
In that case most likely all your neigbours have turned theirs on too
and everyone is interfering with everyone else's signal. Changing
channel is your only option. And ask questions better next time ;-))

Volker

-- 
Volker Kuhlmann
http://volker.top.geek.nz/      Please do not CC list postings to me.
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