Yep, we were down until 9:30 AM. Don't forget to file for your SLA credits.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Adrian J. Moreno Sent: Thursday, March 31, 2005 12:01 PM To: [email protected] Subject: Re: The Planet, DOWN and Problems today, anyone else? My company was down until about 11am. 3 of our servers (incl. DNS) didn't reboot properly and if I hadn't called them about the ticket we'd put in at 9:30, we'd still be down. I've been fielding calls all morning from hosting clients. The problem is at their datacenter on 35 across from the AA Center. ----- From their ticket center ---------------------------------- Location: DLLSTX2 Severity: Level 5 Description: At 4:09AM CST, a power failure occurred in a redundant pair of Powerware UPS units feeding power to section B of the DLLSTX2 datacenter. The power failure was caused by a faulty fuse in UPS unit B-1. As the load transferred to UPS unit B-2, the spike in the load created an overloaded breaker and UPS B2 also lost power. This resulted in a power outage to the main power distribution unit feeding section B of the datacenter floor. Emergency teams were notified and the power was restored within 20 minutes. The power continued to cycle until 6:45AM due to the faulty fuse and the inability of the redundant UPS units to remain in bypass mode. Customers may have noticed several power cycles during this time period. Powerware, JT Packard, and electricians found the problem and replaced the faulty hardware and fuses. At 6:45AM, all electrical service was restored to normal and the NOC team began to bring all servers back online. The technical staff is currently placing a console on all servers to verify server restarts. Customers with operating systems that require a file check may have experienced extended downtime during the file check. Powerware and JT Packard will continue to monitor the UPS systems for the next 24 to 48 hours. The Planet does not anticipate any further outages. ---------------------------------------------------------------------------- Brilliant. -- Adrian Mark Armstrong wrote: > We were totally out of commission between 4 am and 8am. couldn't get to > our rack at all. > > I've heard from a few others that are experiencing issues, anyone else? > > Some say they are STILL having problems with their server(s) at The Planet. > > Mark ---------------------------------------------------------- To post, send email to [email protected] To unsubscribe: http://www.dfwcfug.org/form_MemberUnsubscribe.cfm To subscribe: http://www.dfwcfug.org/form_MemberRegistration.cfm ---------------------------------------------------------- To post, send email to [email protected] To unsubscribe: http://www.dfwcfug.org/form_MemberUnsubscribe.cfm To subscribe: http://www.dfwcfug.org/form_MemberRegistration.cfm
