That's incorrect. The SLA credit is worth filing. The current SLA is not for 4 hours, it's for 46 mins. You don't have to fill out paper work either, you can do it all through orbit. The credit is proportional to the time you were outline, so the longer you were down, the larger the credit.
Most people don't brother to file a ticket for it. Notice they certainly didn't remind you to do so in the outage description. They know most customer don't know they have that right. - Daniel -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Jacob Cameron Sent: Thursday, March 31, 2005 12:27 PM To: [email protected] Subject: RE: The Planet, DOWN and Problems today, anyone else? I'm just glad I left when they had the last major outage. SLA credit is, you will get 0.005% back of your monthly hosting if they are down for say 4 hours out of about 720 hours per month. You fill out a lot of paperwork and get clients calling angrily and get like $20 credit for that month hosting! Also, watch this, because even after they say you get the credit, they sometimes forget to tell accounting and you never actually get it. My current providers turns off the main power once a month to verify backup systems are working properly, like all major ISP's should. Check the archives for this list for more information on their last major outage that caused me to leave. Jacob Jacob Cameron Blue Lantern, Inc. (972) 226-9595 [EMAIL PROTECTED] http://www.blue-lantern.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Vance Duke Sent: Thursday, March 31, 2005 12:18 PM To: [email protected] Subject: Re: The Planet, DOWN and Problems today, anyone else? Same here. They had major issues. Vance ----- Original Message ----- From: "Mark Armstrong" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Thursday, March 31, 2005 11:50 AM Subject: The Planet, DOWN and Problems today, anyone else? > We were totally out of commission between 4 am and 8am. couldn't get to > our rack at all. > > I've heard from a few others that are experiencing issues, anyone else? > > Some say they are STILL having problems with their server(s) at The > Planet. > > Mark > > ---------------------------------------------------------- > To post, send email to [email protected] > To unsubscribe: > http://www.dfwcfug.org/form_MemberUnsubscribe.cfm > To subscribe: > http://www.dfwcfug.org/form_MemberRegistration.cfm > > > ---------------------------------------------------------- To post, send email to [email protected] To unsubscribe: http://www.dfwcfug.org/form_MemberUnsubscribe.cfm To subscribe: http://www.dfwcfug.org/form_MemberRegistration.cfm ---------------------------------------------------------- To post, send email to [email protected] To unsubscribe: http://www.dfwcfug.org/form_MemberUnsubscribe.cfm To subscribe: http://www.dfwcfug.org/form_MemberRegistration.cfm ---------------------------------------------------------- To post, send email to [email protected] To unsubscribe: http://www.dfwcfug.org/form_MemberUnsubscribe.cfm To subscribe: http://www.dfwcfug.org/form_MemberRegistration.cfm
