Our servers at the Planet were down until about 9:30 AM. What are SLA credits?
Does anyone know why there was an outage at the Planet? Linda Moore ----- Original Message ----- From: "Daniel Elmore" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Thursday, March 31, 2005 12:14 PM Subject: RE: The Planet, DOWN and Problems today, anyone else? > Yep, we were down until 9:30 AM. > > Don't forget to file for your SLA credits. > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Behalf Of Adrian J. Moreno > Sent: Thursday, March 31, 2005 12:01 PM > To: [email protected] > Subject: Re: The Planet, DOWN and Problems today, anyone else? > > > My company was down until about 11am. 3 of our servers (incl. DNS) > didn't reboot properly and if I hadn't called them about the ticket we'd > put in at 9:30, we'd still be down. I've been fielding calls all morning > from hosting clients. The problem is at their datacenter on 35 across > from the AA Center. > > ----- From their ticket center ---------------------------------- > > Location: DLLSTX2 > > Severity: Level 5 > > Description: At 4:09AM CST, a power failure occurred in a redundant pair > of Powerware UPS units feeding power to section B of the DLLSTX2 > datacenter. The power failure was caused by a faulty fuse in UPS unit > B-1. As the load transferred to UPS unit B-2, the spike in the load > created an overloaded breaker and UPS B2 also lost power. This resulted > in a power outage to the main power distribution unit feeding section B > of the datacenter floor. Emergency teams were notified and the power was > restored within 20 minutes. The power continued to cycle until 6:45AM > due to the faulty fuse and the inability of the redundant UPS units to > remain in bypass mode. Customers may have noticed several power cycles > during this time period. Powerware, JT Packard, and electricians found > the problem and replaced the faulty hardware and fuses. At 6:45AM, all > electrical service was restored to normal and the NOC team began to > bring all servers back online. The technical staff is currently placing > a console on all servers to verify server restarts. Customers with > operating systems that require a file check may have experienced > extended downtime during the file check. Powerware and JT Packard will > continue to monitor the UPS systems for the next 24 to 48 hours. The > Planet does not anticipate any further outages. > > -------------------------------------------------------------------------- -- > > Brilliant. > > -- Adrian > > Mark Armstrong wrote: > > We were totally out of commission between 4 am and 8am. couldn't get to > > our rack at all. > > > > I've heard from a few others that are experiencing issues, anyone else? > > > > Some say they are STILL having problems with their server(s) at The > Planet. > > > > Mark > ---------------------------------------------------------- > To post, send email to [email protected] > To unsubscribe: > http://www.dfwcfug.org/form_MemberUnsubscribe.cfm > To subscribe: > http://www.dfwcfug.org/form_MemberRegistration.cfm > > > > > > ---------------------------------------------------------- > To post, send email to [email protected] > To unsubscribe: > http://www.dfwcfug.org/form_MemberUnsubscribe.cfm > To subscribe: > http://www.dfwcfug.org/form_MemberRegistration.cfm > > > ---------------------------------------------------------- To post, send email to [email protected] To unsubscribe: http://www.dfwcfug.org/form_MemberUnsubscribe.cfm To subscribe: http://www.dfwcfug.org/form_MemberRegistration.cfm
