If you login to Orbit you will see the outage description, it was a power failure basically.
Your SLA (Service Level Agreement) gives you 99.99 or whatever gaurantee of uptime. For my colocated servers this means if I'm down (and it's their fault) for more than 40 mins in a month, I get credited accordingly on my bill. - Daniel -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Linda Moore Sent: Thursday, March 31, 2005 12:26 PM To: [email protected] Subject: Re: The Planet, DOWN and Problems today, anyone else? Our servers at the Planet were down until about 9:30 AM. What are SLA credits? Does anyone know why there was an outage at the Planet? Linda Moore ----- Original Message ----- From: "Daniel Elmore" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Thursday, March 31, 2005 12:14 PM Subject: RE: The Planet, DOWN and Problems today, anyone else? > Yep, we were down until 9:30 AM. > > Don't forget to file for your SLA credits. > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Behalf Of Adrian J. Moreno > Sent: Thursday, March 31, 2005 12:01 PM > To: [email protected] > Subject: Re: The Planet, DOWN and Problems today, anyone else? > > > My company was down until about 11am. 3 of our servers (incl. DNS) > didn't reboot properly and if I hadn't called them about the ticket we'd > put in at 9:30, we'd still be down. I've been fielding calls all morning > from hosting clients. The problem is at their datacenter on 35 across > from the AA Center. > > ----- From their ticket center ---------------------------------- > > Location: DLLSTX2 > > Severity: Level 5 > > Description: At 4:09AM CST, a power failure occurred in a redundant pair > of Powerware UPS units feeding power to section B of the DLLSTX2 > datacenter. The power failure was caused by a faulty fuse in UPS unit > B-1. As the load transferred to UPS unit B-2, the spike in the load > created an overloaded breaker and UPS B2 also lost power. This resulted > in a power outage to the main power distribution unit feeding section B > of the datacenter floor. Emergency teams were notified and the power was > restored within 20 minutes. The power continued to cycle until 6:45AM > due to the faulty fuse and the inability of the redundant UPS units to > remain in bypass mode. Customers may have noticed several power cycles > during this time period. Powerware, JT Packard, and electricians found > the problem and replaced the faulty hardware and fuses. At 6:45AM, all > electrical service was restored to normal and the NOC team began to > bring all servers back online. The technical staff is currently placing > a console on all servers to verify server restarts. Customers with > operating systems that require a file check may have experienced > extended downtime during the file check. Powerware and JT Packard will > continue to monitor the UPS systems for the next 24 to 48 hours. The > Planet does not anticipate any further outages. > > -------------------------------------------------------------------------- -- > > Brilliant. > > -- Adrian > > Mark Armstrong wrote: > > We were totally out of commission between 4 am and 8am. couldn't get to > > our rack at all. > > > > I've heard from a few others that are experiencing issues, anyone else? > > > > Some say they are STILL having problems with their server(s) at The > Planet. > > > > Mark > ---------------------------------------------------------- > To post, send email to [email protected] > To unsubscribe: > http://www.dfwcfug.org/form_MemberUnsubscribe.cfm > To subscribe: > http://www.dfwcfug.org/form_MemberRegistration.cfm > > > > > > ---------------------------------------------------------- > To post, send email to [email protected] > To unsubscribe: > http://www.dfwcfug.org/form_MemberUnsubscribe.cfm > To subscribe: > http://www.dfwcfug.org/form_MemberRegistration.cfm > > > ---------------------------------------------------------- To post, send email to [email protected] To unsubscribe: http://www.dfwcfug.org/form_MemberUnsubscribe.cfm To subscribe: http://www.dfwcfug.org/form_MemberRegistration.cfm ---------------------------------------------------------- To post, send email to [email protected] To unsubscribe: http://www.dfwcfug.org/form_MemberUnsubscribe.cfm To subscribe: http://www.dfwcfug.org/form_MemberRegistration.cfm
