They must have changed the procedure from a few months ago then when I was with them and filled one.
1st they told me to send in pings and tracerts as proof I was down. I did this through orbits and they deleted them. I called and was told that I sent it to the wrong department, it has to go through another one. So I sent them again through orbits and nothing happened. I called again and they then walked me through the special (hidden) place in orbits I had to send the logs. Then all SLA claims have to go through the VP. Also, when I called while they were down, their technician told me that their ISP was down. When I filed for the SLA they said if I didn't know the technicians name, date and time of when I called I would not get it. I called and tried to talk to a VP. I never got my SLA credit until I threatened with my lawyer. I left the following week. Perhaps they have improved this, but I have filed and gotten SLA credit with the Planet, so I know exactly what it is and how it works. You can get some credit, but it's an uphill battle. At least it was less than 6 months ago when I left. PS, I still can login to Orbits and I get the newsletters that I cannot unsubscribe to, so I'm pretty sure they haven't 'fixed' everything. Jacob -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Elmore Sent: Thursday, March 31, 2005 12:41 PM To: [email protected] Subject: RE: The Planet, DOWN and Problems today, anyone else? That's incorrect. The SLA credit is worth filing. The current SLA is not for 4 hours, it's for 46 mins. You don't have to fill out paper work either, you can do it all through orbit. The credit is proportional to the time you were outline, so the longer you were down, the larger the credit. Most people don't brother to file a ticket for it. Notice they certainly didn't remind you to do so in the outage description. They know most customer don't know they have that right. - Daniel -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Jacob Cameron Sent: Thursday, March 31, 2005 12:27 PM To: [email protected] Subject: RE: The Planet, DOWN and Problems today, anyone else? I'm just glad I left when they had the last major outage. SLA credit is, you will get 0.005% back of your monthly hosting if they are down for say 4 hours out of about 720 hours per month. You fill out a lot of paperwork and get clients calling angrily and get like $20 credit for that month hosting! Also, watch this, because even after they say you get the credit, they sometimes forget to tell accounting and you never actually get it. My current providers turns off the main power once a month to verify backup systems are working properly, like all major ISP's should. Check the archives for this list for more information on their last major outage that caused me to leave. Jacob Jacob Cameron Blue Lantern, Inc. (972) 226-9595 [EMAIL PROTECTED] http://www.blue-lantern.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Vance Duke Sent: Thursday, March 31, 2005 12:18 PM To: [email protected] Subject: Re: The Planet, DOWN and Problems today, anyone else? Same here. They had major issues. Vance ----- Original Message ----- From: "Mark Armstrong" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Thursday, March 31, 2005 11:50 AM Subject: The Planet, DOWN and Problems today, anyone else? > We were totally out of commission between 4 am and 8am. couldn't get > to our rack at all. > > I've heard from a few others that are experiencing issues, anyone else? > > Some say they are STILL having problems with their server(s) at The > Planet. > > Mark > > ---------------------------------------------------------- > To post, send email to [email protected] To unsubscribe: > http://www.dfwcfug.org/form_MemberUnsubscribe.cfm > To subscribe: > http://www.dfwcfug.org/form_MemberRegistration.cfm > > > ---------------------------------------------------------- To post, send email to [email protected] To unsubscribe: http://www.dfwcfug.org/form_MemberUnsubscribe.cfm To subscribe: http://www.dfwcfug.org/form_MemberRegistration.cfm ---------------------------------------------------------- To post, send email to [email protected] To unsubscribe: http://www.dfwcfug.org/form_MemberUnsubscribe.cfm To subscribe: http://www.dfwcfug.org/form_MemberRegistration.cfm ---------------------------------------------------------- To post, send email to [email protected] To unsubscribe: http://www.dfwcfug.org/form_MemberUnsubscribe.cfm To subscribe: http://www.dfwcfug.org/form_MemberRegistration.cfm ---------------------------------------------------------- To post, send email to [email protected] To unsubscribe: http://www.dfwcfug.org/form_MemberUnsubscribe.cfm To subscribe: http://www.dfwcfug.org/form_MemberRegistration.cfm
