Rick,

I've had just the opposite experience with Raymarine.

Did you contact the repair supervisor, and if not them, the manager?

rit

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Rick Morel
Sent: Thursday, January 31, 2008 3:01 PM
To: [email protected]
Subject: Re: [Liveaboard] Raymarine autopilot


At 01:07 PM 1/31/2008, Peter Gelinas wrote:
>YUP! A bit more than I expected $575 +tax and shipping
>
>Anyone out there know of an independant repair person for a ST6000+
>
>Peter


Sounds about right. For Raymarine. You could try asking an
independent to take a look. Unless it's something pretty obvious,
like a broken wire, bad solder joint, etc. I wouldn't count on it. My
understanding is even Raymarine just pulls and replaces the board.
Kind of the way of things electronic these days ( 37 years as a
broadcast engineer, the last 5 or 6 or so as mostly a "board replacer").

As an aside, I wouldn't have any Raymarine equipment on board ever
again. Well, if I find something used at a good enough price to just
throw it away at failure....

The story:

Hit by lightning shortly after setting sail in 01. All manufacturers
were informed and decided to replace or repair under warranty,
including Raymarine. Several weeks after shipping off ST 4000 +, got
a call. "We don't know why we told you we'd repair this under
warranty. We don't do that and should not have told you we would.
It'll be $600 + shipping."

Paid the money. Some time later, the wind vane went out. Called
Raymarine. Yep, still under warranty. Shipped windvane and interface.
About a month later, got a call. "We see you had a lighting hit in
the past, so can't repair under warranty. $150 + shipping."

New unit is $250, so give them my credit card number. About another
month later, got the unit back. "Replaced interface board. Vane
sensor defective. No replacement parts. Did not repair."

Called them back!!!!!!!!!!! Was told no parts, but they could send me
a new one for $250 (full price) and I could keep the interface as a "spare".

Rick Morel
SV Valkyrie
Port of Iberia, LA


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