Ok, to clear up a little confusion, while your cable modem is referred to as a "modem," you aren't going to need anything in the Modem Control Panel. What you will want to know is your IP address from the TCP/IP Control Panel. If you are getting a 192.168.x.x address, then your modem is providing your computer with an IP address, but the modem is likely not registered properly with your ISP. It could be a typo of the modem's hardware address, your last name, whatever... somebody might have fumblefisted something on your account. If you are getting the 192.168.x.x address, call Insight and talk to their technicians to get the error resolved.
Second, try connecting via DHCP instead of BootP. BootP is an older protocol that may or may not be supported any longer, if I recall properly. On the front of your cable modem, if it's an RCA model, the only blinking light should be the activity light. That's telling you that the modem is sending and receiving traffic properly. If any of the other lights are blinking, you've lost some link to Insight. Hope this helps! Bryan C. Forrest Macintosh Specialist LifeNet http://www.lifenet.org On Friday, December 27, 2002, at 12:37 AM, MaryKayeS at aol.com wrote: > > In a message dated 12/26/02 9:33:15 PM, dcrutcher at loumag.com writes: > > << We are standing by, ready to help. >> > > :-)...I knew I could count on you guys :-) > > Let's see if I can give you some of the information you need. > > The Cable rep on the phone made it clear that this was a > "self-install" and > that the installer would only bring me the modem, well the did get it > out of > the box and plug in into the wall for me! I hooked up the rest. > > I did install the software and can get as far as, when I click the > "Service > Activator" I get the message > A Connection to the server could not be established. Please make sure > the > modem is connected to both the computer and the cable, and that the > cable > modem is powered on. > > All connections have been checked, (I am using an Eternet connection > because > the modem says that USB is not supported for Mac OS )and modem is > powered up. > > The Cable Activity light on the Box is blinking...there never has been > a > solid light. > > The TCP/IP settings are: > Connect via: Ethernet (I changed it from AOL Link Enhanced) > The Cable Tech Support told me to choose: Using BootP Server > > In the Control panel under Modem: > Connect via: Internal modem (no other Choice) > and > Apple Internal 56K Modem is chosen from the list. > > The RCA Broadband is not listed in the choice list. I got a second CD > in the > box with the modem that the installer told me to install if I needed > it. > Well, I would think that the drivers would be on there...but no, it is > the > Manuals, xtras, acrobat installer and the icon for RCA Broadband only > has, > "About My cable Modem", "Application Software" and "About RCA" on it. > Definitely no drivers on the CD. > > Thanks again, > Mary Kaye > > > > > | The next meeting of the Louisville Computer Society will > | be January 28. The LCS Web page is <http://www.kymac.org>. > > | The next meeting of the Louisville Computer Society will | be January 28. The LCS Web page is <http://www.kymac.org>.
