MaryKaye: Here is the configuration that works on my home computer, using OS 9.2, an Ethernet connection, an RCA cable modem, and Insightbb as my internet service provider:
1. The cable modem has five lights on it. From the top they are: Power, Data, Cable, Activity and Email. Power and Cable should be solid (not blinking). Data and Activity normally blink. Email is normally not lit up. 2. My TCP/IP settings are: Connect via: Ethernet Configure: Using DHCP Server (not BootP) IP Address: 12.220.207.XX (this number is assigned to you by Insight; you shouldn't enter anything in this field. The XX could be any one, two or three-digit number.) Subnet Mask: 255.255.255.0 (also assigned by Insight, you needn't enter anything) Router Address: 12.220.207.1 (also assigned by Insight) I have nothing entered in any other fields in this window. If I click on the "Option" button at the bottom right of the TCP/IP window, I see the following: Make TCP/IP: "Active" is checked. "Load only when needed" is not checked. 3. Your modem settings do not matter. You normally would leave it set to "Internal Modem" and Apple Internal 56K. ---------------------------------------------------------------------- If your "Cable" light is blinking (not the "Activity" light, which _should_ be blinking), then you do not have a "synched" connection to Insight and that problem must be cleared up first. If you call their technical support line they probably will tell you to remove the power cord from the back of your cable modem, shut down your computer, wait a minute or so, then insert the power cord back in the cable modem and restart your computer. The key to getting the cable modem to "synch" is the disconnecting from and reconnecting to the electrical power. It can take several minutes for the synching to occur once you've plugged it back in, during which time you'll see the lights flashing on and off in various patterns. Eventually the "Cable" light should stay solid. If you try this several times and still cannot get your "Cable" light to stay solid, you will need to have an Insight technician come out and "tweak" your cable connection. Let us know what happens. Dan > > In a message dated 12/26/02 9:33:15 PM, dcrutcher at loumag.com writes: > > << We are standing by, ready to help. >> > > :-)...I knew I could count on you guys :-) > > Let's see if I can give you some of the information you need. > > The Cable rep on the phone made it clear that this was a "self-install" and > that the installer would only bring me the modem, well the did get it out of > the box and plug in into the wall for me! I hooked up the rest. > > I did install the software and can get as far as, when I click the "Service > Activator" I get the message > A Connection to the server could not be established. Please make sure the > modem is connected to both the computer and the cable, and that the cable > modem is powered on. > > All connections have been checked, (I am using an Eternet connection because > the modem says that USB is not supported for Mac OS )and modem is powered up. > > The Cable Activity light on the Box is blinking...there never has been a > solid light. > > The TCP/IP settings are: > Connect via: Ethernet (I changed it from AOL Link Enhanced) > The Cable Tech Support told me to choose: Using BootP Server > > In the Control panel under Modem: > Connect via: Internal modem (no other Choice) > and > Apple Internal 56K Modem is chosen from the list. > > The RCA Broadband is not listed in the choice list. I got a second CD in the > box with the modem that the installer told me to install if I needed it. > Well, I would think that the drivers would be on there...but no, it is the > Manuals, xtras, acrobat installer and the icon for RCA Broadband only has, > "About My cable Modem", "Application Software" and "About RCA" on it. > Definitely no drivers on the CD. > > Thanks again, > Mary Kaye > > > > > | The next meeting of the Louisville Computer Society will > | be January 28. The LCS Web page is <http://www.kymac.org>. > | The next meeting of the Louisville Computer Society will | be January 28. The LCS Web page is <http://www.kymac.org>.
