I guess the symptoms weren’t clear to me, combined with the fact that they were being reported by your not so savvy user. I thought he was saying that the mouse click would do absolutely nothing, not the mouse click would itself cause a gray screen somehow.
lbutlr’s list of steps to take is pretty comprehensive, except for the one that I would probably try up near the top of the list, which is to reset the Mac’s system management controller, especially since the problem is related to the power subsystem. You can Google the phrase and find the instructions for whatever vintage Mac you have. > On Dec 27, 2017, at 9:23 AM, Carl Hoefs <[email protected]> > wrote: > > If it were just a mouse issue, how would that cause a gray screen and an > automatic restart of the iMac? > > -Carl > > >> On Dec 27, 2017, at 9:20 AM, Macs R We <[email protected]> wrote: >> >> Well, the first big question: is the mouse wireless? Maybe he just need to >> change the batteries! >> >>> On Dec 27, 2017, at 9:19 AM, Carl Hoefs <[email protected]> >>> wrote: >>> >>> Is the following a known problem with older iMacs running Sierra? >>> >>> A (not-so-very-computer-savvy) friend writes: >>> >>> "… Now the iMac won't wake-up with a mouse click in the morning. ... I get >>> a grey screen and then the computer restarts. After it restarts, it takes >>> forever to find the magic mouse. Once up and running, it is OK until the >>> next morning. …” >>> >>> Sounds like a hardware (mobo) problem to me. Time to get a new iMac? >>> >>> -Carl >>> >>> _______________________________________________ >>> MacOSX-talk mailing list >>> [email protected] >>> http://www.omnigroup.com/mailman/listinfo/macosx-talk >> > _______________________________________________ MacOSX-talk mailing list [email protected] http://www.omnigroup.com/mailman/listinfo/macosx-talk
