If there's a lingering and longstanding question about malware, you could try backing the system up and then wiping it out totally—including deletion of all the partitions—just to see if the problem persists after a totally clean install with no files or other applications on the machine. That could help nail down if it's a hardware problem.
Has he run diagnostics on the machine, himself? Hold the D key at startup and it should start the hardware test routine. On Thu, Dec 28, 2017 at 12:25 PM, Carl Hoefs <[email protected] > wrote: > Here’s the update: > > "OK, I have reset the System Management Controller and the PRAM. Just > changed the magic mouse batteries last Saturday. Still had the grey screen > and loss of mouse connection when the iMac woke up this morning. I've had > issues with this iMac ever since I got that secd security bug and Mac > Grabber virus over a year ago. Genius Bar doesn't know if the issue is > hardware or software, and say there’s a $100 part I could “try” swapping > out. No thanks. The Mac is 4+ years old. I've read 4-5 is average. Time > to get something new...” > > Any last suggestions? > -Carl > > _______________________________________________ > MacOSX-talk mailing list > [email protected] > http://www.omnigroup.com/mailman/listinfo/macosx-talk >
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