Scott,

Christine did say 10.12.2, so I'd assume that it's the MacOS that is causing 
the frustration.  It sounds to me that the Installer log is confused.  There 
are ways of editing the log, but it would probably be much easier simply to 
find the stand-alone installer for 10.12.2 on Apple's site.  Download it, then 
run that installer to update your system.  If you have problems, let us know.

Later..

Tim Kilburn
Fort McMurray, AB Canada

On Dec 17, 2016, at 16:16, Scott Granados <scott.grana...@gmail.com> wrote:

You do not update the IOS through the App Store.

You go to settings, general, software update and then click install.  YOu’ll.be 
<http://ll.be/> prompted for you pin, enter your pin and then wait a while, the 
file will download and you’ll click install.  All will complete at that point 
on it’s own and it can take several minutes where the phone seems dead.  Just 
leave it alone once it starts to install and be sure you’re plugged in.

Hope that helps.

> On Dec 17, 2016, at 5:21 PM, Christine Grassman <cgrassman1...@gmail.com 
> <mailto:cgrassman1...@gmail.com>> wrote:
> 
>       In a nutshell: My automatic update did not work, though I received a 
> notification and authorized the download. I tried rebooting I tried manual 
> downloading. I tried clearing my history and attempted downloading again. The 
> only updates shown when I go to the update tab in the App Store are Pages and 
> Numbers, which I downloaded weeks ago. Each time I hit “Update All” it soon 
> says “no updates available” — and yet, moments later, 2 updates are again 
> available. I am at a loss. :( 
> Help! TIA.
> Christine
> 
> P.S. I have an early 2014 11-inch MacBook Air running Sierra with 4 gigs.
> 
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