I use it every day, it's useable but yes, the accessibility falls short
because many of the buttons are not labeled and some of the pop up
menus are not standard. I had emailed them about this when we first
started using Zendesk and the response was basically, the site was not
really designed with accessibility in mind, that's really helpful! It
points out a problem that is all too common though, many sites are not
designed from the ground up with accessibility in mind even though they
should be.
Original message:
Hello everyone,
I’ve started a new job, and my employer uses Zendesk. I was just
wondering if anyone on list has used it recently, say within the last 6
months? I understand accessibility left much to be desire from what
I’ve red online. I was just hoping to get input from anyone who has
used it recently.
Thanks.
Ricardo.
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