I remember having a tough time contacting support at some companies that had
zendesk url's in the address bar. I thought, if I remember, Apple may use
it, but when I did send an email to their accessibility address, they sent
me a direct link to the contact form I needed to fill to ask whatever it was
I needed at the time. I had the most trouble with the controls that ideally
should be classed as combo boxes on most sites that used it. That seemed
universally true on every platform I tried to some degree
----- Original Message -----
From: "Mika Pyyhkala" <[email protected]>
To: <[email protected]>
Sent: Wednesday, August 23, 2017 8:57 AM
Subject: Re: Zendesk accessibility with Voiceover
I would also encourage you and others on this list to write to them
either through the official customer support channels or through
executives at the company.
I wrote to them a while back, and they basically just said that
accessibility is not a priority.
Also if they have any federal government installations that could be a
Section 508 issue.
I too found it possibly useable, although all functions may not work
and it may be cumbersome to use.
Also I'm not sure if anyone knows of a similar request management
system that is fully accessible that may be in use at large
enterprises.
Best,
Mika
On 8/23/17, Mike Arrigo <[email protected]> wrote:
I use it every day, it's useable but yes, the accessibility falls short
because many of the buttons are not labeled and some of the pop up
menus are not standard. I had emailed them about this when we first
started using Zendesk and the response was basically, the site was not
really designed with accessibility in mind, that's really helpful! It
points out a problem that is all too common though, many sites are not
designed from the ground up with accessibility in mind even though they
should be.
Original message:
Hello everyone,
I’ve started a new job, and my employer uses Zendesk. I was just
wondering if anyone on list has used it recently, say within the last 6
months? I understand accessibility left much to be desire from what
I’ve red online. I was just hoping to get input from anyone who has
used it recently.
Thanks.
Ricardo.
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