Hi,
I've neverr had an issue managing zendesk tickets as an end user. Sorry to
hear it causes issues on the back end for blind tech support employees.
I think the best way to handle this is to have the employer write a letter.
The letter should come from the company's legal department and include
human resource contacts. The letter should introduce the blind employee in
general terms and explain the hiring laws in the jurisdiction where the
company operates. Then it should explain that the the employee would take
legal action against the company if the company on hiring them, did not
ficilitate their ability to perform the essential functions of the job.
Then it should explain that if the company were found liable for loss and
dammages caused by technical accessibility issues, the company would be
forced to take legal action against zendesk to recover their losses. As a
remedy, the letter should suggest that all three parties work together to
address the accessibility of zendesk and thereby inprove accessibility in
many workplaces across the technical support industry. It definitely means
more when accessibility is proposed by corporate account holders than it
does when one end user tries to make noise on their own.
Best,
Erik
On August 23, 2017 9:57:49 AM Mika Pyyhkala <[email protected]> wrote:
I would also encourage you and others on this list to write to them
either through the official customer support channels or through
executives at the company.
I wrote to them a while back, and they basically just said that
accessibility is not a priority.
Also if they have any federal government installations that could be a
Section 508 issue.
I too found it possibly useable, although all functions may not work
and it may be cumbersome to use.
Also I'm not sure if anyone knows of a similar request management
system that is fully accessible that may be in use at large
enterprises.
Best,
Mika
On 8/23/17, Mike Arrigo <[email protected]> wrote:
I use it every day, it's useable but yes, the accessibility falls short
because many of the buttons are not labeled and some of the pop up
menus are not standard. I had emailed them about this when we first
started using Zendesk and the response was basically, the site was not
really designed with accessibility in mind, that's really helpful! It
points out a problem that is all too common though, many sites are not
designed from the ground up with accessibility in mind even though they
should be.
Original message:
Hello everyone,
I’ve started a new job, and my employer uses Zendesk. I was just
wondering if anyone on list has used it recently, say within the last 6
months? I understand accessibility left much to be desire from what
I’ve red online. I was just hoping to get input from anyone who has
used it recently.
Thanks.
Ricardo.
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