Hi Jonathan,
I have thought on your situation. I think you need to first document the
issue for yourself, including technical steps you took to solve the issue
and time spent both on task, and working on solutions so that your company
can see the scope of the problem. Then you want to use your own chain of
command. IE, first show your document to your manager, and ask them to
take it to the next level, keeping you in the loop as the process takes shape.
a
It may seem that you have an H r issue, but actually, you may have an IT or
procurement issue. Your manager is the person to get your document into
the right hands internally. If your manager failed to support you in your
attempt to get the issue resolved, that would for sure be an HR issue.
In your document, you would probably be asking for one of two resolutions.
First, have IT interface with the developer of the time sheet software to
get the bug fixed at the software level.
Second, if that fails, procure and deploy a new time tracking software
after testing to make sure that new software meets all the company's needs
including diversity.
If your company is a good customer, they shouldn't need to threaten to get
things done. Apparently zendesk was created a situation where they were
ignoring accessibility issues and refusing to co-operate.
If you are very lucky, the software you use is developed directly by your
company. In that case, they can do everything internally and you can
participate in the solution. Clearly you have the expertese required to do
that.
Above all, be positive and proactive. Include your chain of command. Be
thurough, and give the company every possible opportunity to help you if
they will. If not, be sure to document that too and fall on them from a
great height if you have to, but this issue doesn't sound like something
you should have to put your job in jepperdy for. Legal action or threat of
action must be the ultimate last resourt here.
Please let me know if there is anything I can do to help, though it sounds
like you have a good grasp of the situation.
Best,
Erik
On August 23, 2017 10:30:53 PM Jonathan Cohn <[email protected]> wrote:
Wow, interesting my last two positions have required me to use a specific
time keeping tool. The only way I can accurately determine what field I am
placing my current hours in is to bring up the "id" of the HTML field
(something like d0_12 would be the forth accounting code line thirteen day
on a time sheet. I started writing JAWS scripts to determine where I was
but after one set of corruption I gave up. My company is supportive of
diversity, but I have never talked to HR about how unusable the time system
is. Even my sighted colleagues say it is difficult,. When I have 5 or 6
billing codes in a time period then it takes me 15 minutes to enter my time
and verify that it is placed correctly.
Any templates of what to say especially since I have been working with this
company for over a year and not complained yet.
Best wishes,
Jonathan Cohn
On Aug 23, 2017, at 10:25 AM, Erik Burggraaf <[email protected]> wrote:
Hi,
I've neverr had an issue managing zendesk tickets as an end user. Sorry to
hear it causes issues on the back end for blind tech support employees.
I think the best way to handle this is to have the employer write a letter.
The letter should come from the company's legal department and include
human resource contacts. The letter should introduce the blind employee in
general terms and explain the hiring laws in the jurisdiction where the
company operates. Then it should explain that the the employee would take
legal action against the company if the company on hiring them, did not
ficilitate their ability to perform the essential functions of the job.
Then it should explain that if the company were found liable for loss and
dammages caused by technical accessibility issues, the company would be
forced to take legal action against zendesk to recover their losses. As a
remedy, the letter should suggest that all three parties work together to
address the accessibility of zendesk and thereby inprove accessibility in
many workplaces across the technical support industry. It definitely means
more when accessibility is proposed by corporate account holders than it
does when one end user tries to make noise on their own.
Best,
Erik
On August 23, 2017 9:57:49 AM Mika Pyyhkala <[email protected]> wrote:
I would also encourage you and others on this list to write to them
either through the official customer support channels or through
executives at the company.
I wrote to them a while back, and they basically just said that
accessibility is not a priority.
Also if they have any federal government installations that could be a
Section 508 issue.
I too found it possibly useable, although all functions may not work
and it may be cumbersome to use.
Also I'm not sure if anyone knows of a similar request management
system that is fully accessible that may be in use at large
enterprises.
Best,
Mika
On 8/23/17, Mike Arrigo <[email protected]> wrote:
I use it every day, it's useable but yes, the accessibility falls short
because many of the buttons are not labeled and some of the pop up
menus are not standard. I had emailed them about this when we first
started using Zendesk and the response was basically, the site was not
really designed with accessibility in mind, that's really helpful! It
points out a problem that is all too common though, many sites are not
designed from the ground up with accessibility in mind even though they
should be.
Original message:
Hello everyone,
I’ve started a new job, and my employer uses Zendesk. I was just
wondering if anyone on list has used it recently, say within the last 6
months? I understand accessibility left much to be desire from what
I’ve red online. I was just hoping to get input from anyone who has
used it recently.
Thanks.
Ricardo.
--
The following information is important for all members of the Mac
Visionaries list.
If you have any questions or concerns about the running of this list,
or if you feel that a member's post is inappropriate, please contact
the owners or moderators directly rather than posting on the list itself.
Your Mac Visionaries list moderator is Mark Taylor. You can reach mark
at: [email protected] and your owner is Cara
Quinn - you can reach Cara at [email protected]
The archives for this list can be searched at:
http://www.mail-archive.com/[email protected]/
---
You received this message because you are subscribed to the Google
Groups "MacVisionaries" group.
To unsubscribe from this group and stop receiving emails from it, send
an email to [email protected].
To post to this group, send email to [email protected].
Visit this group at https://groups.google.com/group/macvisionaries.
For more options, visit https://groups.google.com/d/optout.
--
The following information is important for all members of the Mac
Visionaries list.
If you have any questions or concerns about the running of this list, or if
you feel that a member's post is inappropriate, please contact the owners or
moderators directly rather than posting on the list itself.
Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at:
[email protected] and your owner is Cara Quinn - you
can reach Cara at [email protected]
The archives for this list can be searched at:
http://www.mail-archive.com/[email protected]/
---
You received this message because you are subscribed to the Google Groups
"MacVisionaries" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to [email protected].
To post to this group, send email to [email protected].
Visit this group at https://groups.google.com/group/macvisionaries.
For more options, visit https://groups.google.com/d/optout.
--
The following information is important for all members of the Mac
Visionaries list.
If you have any questions or concerns about the running of this list, or if
you feel that a member's post is inappropriate, please contact the owners
or moderators directly rather than posting on the list itself.
Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at:
[email protected] and your owner is Cara Quinn -
you can reach Cara at [email protected]
The archives for this list can be searched at:
http://www.mail-archive.com/[email protected]/
---
You received this message because you are subscribed to the Google Groups
"MacVisionaries" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to [email protected].
To post to this group, send email to [email protected].
Visit this group at https://groups.google.com/group/macvisionaries.
For more options, visit https://groups.google.com/d/optout.
--
The following information is important for all members of the Mac
Visionaries list.
If you have any questions or concerns about the running of this list, or if
you feel that a member's post is inappropriate, please contact the owners
or moderators directly rather than posting on the list itself.
Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at:
[email protected] and your owner is Cara Quinn -
you can reach Cara at [email protected]
The archives for this list can be searched at:
http://www.mail-archive.com/[email protected]/
--- You received this message because you are subscribed to the Google
Groups "MacVisionaries" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to [email protected].
To post to this group, send email to [email protected].
Visit this group at https://groups.google.com/group/macvisionaries.
For more options, visit https://groups.google.com/d/optout.
--
The following information is important for all members of the Mac
Visionaries list.
If you have any questions or concerns about the running of this list, or if
you feel that a member's post is inappropriate, please contact the owners
or moderators directly rather than posting on the list itself.
Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at:
[email protected] and your owner is Cara Quinn -
you can reach Cara at [email protected]
The archives for this list can be searched at:
http://www.mail-archive.com/[email protected]/
---
You received this message because you are subscribed to the Google Groups
"MacVisionaries" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to [email protected].
To post to this group, send email to [email protected].
Visit this group at https://groups.google.com/group/macvisionaries.
For more options, visit https://groups.google.com/d/optout.
--
The following information is important for all members of the Mac Visionaries
list.
If you have any questions or concerns about the running of this list, or if you
feel that a member's post is inappropriate, please contact the owners or
moderators directly rather than posting on the list itself.
Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at:
[email protected] and your owner is Cara Quinn - you
can reach Cara at [email protected]
The archives for this list can be searched at:
http://www.mail-archive.com/[email protected]/
---
You received this message because you are subscribed to the Google Groups "MacVisionaries" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to [email protected].
To post to this group, send email to [email protected].
Visit this group at https://groups.google.com/group/macvisionaries.
For more options, visit https://groups.google.com/d/optout.
