Wow, interesting my last two positions have required me to use a specific time
keeping tool. The only way I can accurately determine what field I am placing
my current hours in is to bring up the "id" of the HTML field (something like
d0_12 would be the forth accounting code line thirteen day on a time sheet. I
started writing JAWS scripts to determine where I was but after one set of
corruption I gave up. My company is supportive of diversity, but I have never
talked to HR about how unusable the time system is. Even my sighted colleagues
say it is difficult,. When I have 5 or 6 billing codes in a time period then it
takes me 15 minutes to enter my time and verify that it is placed correctly.
Any templates of what to say especially since I have been working with this
company for over a year and not complained yet.
Best wishes,
Jonathan Cohn
> On Aug 23, 2017, at 10:25 AM, Erik Burggraaf <[email protected]> wrote:
>
> Hi,
>
> I've neverr had an issue managing zendesk tickets as an end user. Sorry to
> hear it causes issues on the back end for blind tech support employees.
>
> I think the best way to handle this is to have the employer write a letter.
> The letter should come from the company's legal department and include human
> resource contacts. The letter should introduce the blind employee in general
> terms and explain the hiring laws in the jurisdiction where the company
> operates. Then it should explain that the the employee would take legal
> action against the company if the company on hiring them, did not ficilitate
> their ability to perform the essential functions of the job. Then it should
> explain that if the company were found liable for loss and dammages caused by
> technical accessibility issues, the company would be forced to take legal
> action against zendesk to recover their losses. As a remedy, the letter
> should suggest that all three parties work together to address the
> accessibility of zendesk and thereby inprove accessibility in many workplaces
> across the technical support industry. It definitely means more when
> accessibility is proposed by corporate account holders than it does when one
> end user tries to make noise on their own.
>
> Best,
>
> Erik
>
>
>
> On August 23, 2017 9:57:49 AM Mika Pyyhkala <[email protected]> wrote:
>
> I would also encourage you and others on this list to write to them
> either through the official customer support channels or through
> executives at the company.
>
> I wrote to them a while back, and they basically just said that
> accessibility is not a priority.
>
> Also if they have any federal government installations that could be a
> Section 508 issue.
>
> I too found it possibly useable, although all functions may not work
> and it may be cumbersome to use.
>
> Also I'm not sure if anyone knows of a similar request management
> system that is fully accessible that may be in use at large
> enterprises.
>
> Best,
> Mika
>
>
> On 8/23/17, Mike Arrigo <[email protected]> wrote:
>> I use it every day, it's useable but yes, the accessibility falls short
>> because many of the buttons are not labeled and some of the pop up
>> menus are not standard. I had emailed them about this when we first
>> started using Zendesk and the response was basically, the site was not
>> really designed with accessibility in mind, that's really helpful! It
>> points out a problem that is all too common though, many sites are not
>> designed from the ground up with accessibility in mind even though they
>> should be.
>> Original message:
>>> Hello everyone,
>>
>>> I’ve started a new job, and my employer uses Zendesk. I was just
>>> wondering if anyone on list has used it recently, say within the last 6
>>> months? I understand accessibility left much to be desire from what
>>> I’ve red online. I was just hoping to get input from anyone who has
>>> used it recently.
>>
>>> Thanks.
>>
>>> Ricardo.
>>
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