Von meinem iPhone gesendet
Am 07.10.2019 um 05:12 schrieb Simon A Fogarty
<[email protected]>:
It means to power the phone off then on,
As for pin code through itunes
Yes when you plug the phone in to your computer it should prompt
you for the phone to be unlocked which you have to do on the
phone not in itunes,
Once the phone is unlocked itunes will give you what you require.
From: [email protected]
<[email protected]> On Behalf Of João de Sousa e Silva
Sent: Monday, 7 October 2019 3:59 PM
To: [email protected]; Tim Morris <[email protected]>
Subject: Re: sound loss in iOS 13.1.2
Hi,
Many thanks. What do you mean when you say “Power cycle”? how to
Power cycle the phone through iTunes, for example? I am blind, so
connected it to iTunes would need the passcode, that I cannot
insert without sound. Did they really know about this before
releasing the OS? Shenanigans…
Regards,
João
Às 23:36 de 06/10/2019, Tim Morris escreveu:
Talked to Apple and they stated to try this.
1. Power cycle the phone.
2. Power cycle the phone in charging adapter.
3. Power cycle the phone through iTunes.
Now any or all of them should work, and they knew about it before
release.
On Oct 6, 2019, at 3:24 PM, Petrus Tuerlings
<[email protected]> wrote:
Touch wood, I haven’t had any issues with voiceover on the IOS
13 releases yet. But at lest they are working on it.
On 7/10/2019, at 08:19, Loy Green <[email protected]> wrote:
My phone went totally silent today. I was not using for a while
and when I picked it up to use , there was no sound, no VO or
Hapticks. I tried to turn off VO with triple tap and then triple
to turn back on, but still no sound. had to power off and back on
then everything was back to normal.
----- Original Message -----
From: 'Tim Kilburn' via MacVisionaries
To: [email protected]
Sent: Sunday, October 6, 2019 12:31 PM
Subject: Re: sound loss in iOS 13.1.2
Hi,
Sounds like there'll need to be some console log reports so that
things can be figured out. If VO speech is stopping due to some
sort of conflict, then they'll need to figure out what processes
are conflicting that renders VO speech inoperable. If it is more
widespread than just to do with the phone app, then workarounds
aren't the fix, it will need to be a bug fix for sure.
Later...
Tim Kilburn
Apple Teacher
(with Swift Playgrounds Recognition)
Jamf Certified Associate
Fort McMurray, AB Canada
On Oct 6, 2019, at 08:58, Mary Otten <[email protected]> wrote:
I only have 13.1.2 on an older phone, this one, a 7+. I finally
had the loss of sound bug yesterday, and it wasn’t from a phone
call. I was reading an article in an RSS news reader. I open
Safari, using the open in Safari option in my news reader, and
things went from being sort of draggy and slow in the news reader
to absolute silence in Safari. So this is either two bugs, or
it’s not related just calls, and certainly not related to the
screen going to sleep in my case.
Sent from my iPhone
On Oct 6, 2019, at 7:54 AM, 'Tim Kilburn' via MacVisionaries
<[email protected]> wrote:
Hi,
I've only had this happen once. A full DFU is not required at
all, and if anyone claims that it is necessary, they're wrong. A
simple restart will bring things back to normal. If you haptic
feedback on, then it is easier than with it off. While haptic
feedback is on, press the down volume and the side button in for
a few seconds until you feel the haptic feedback. This has
brought up the shutdown dialog. Be careful here, as you could
accidentally call emergency services if you have that feature
enabled. What you do is to flick left until the haptic feedback
feels like you're hitting the left wall. When you're at this
point, you are on the "Power Down" button, so double-tap and your
iPhone will turn itself off. Wait about a minute between
double-tapping to shutdown, and holding the side button to turn
the iPhone back on. Once it restarts fully, VO will be working
normally again.
If VO is off, then flicking left will not result in the haptic
feedback hitting the left wall. So, you'd then need to press the
side button three times to turn VO on, then follow the steps
above to turn the iPhone off and back on. I haven't totally
figured out what the trigger is that causes this to happen, but I
believe it has something to do with the screen going to sleep
while on the call. If it's a shorter call where the screen does
not put itself to sleep, then this does not usually happen. At
least in my situation, that's been the case.
Later...
Tim Kilburn
Apple Teacher
(with Swift Playgrounds Recognition)
Jamf Certified Associate
Fort McMurray, AB Canada
On Oct 5, 2019, at 22:49, João de Sousa e Silva
<[email protected]> wrote:
I forgot to mention that I did that, triple click twice, but
without results. Also, was using the Find Me, the phone was
there, and it was even saying that it was ringing, after I
requested it. Again, no sound!
How to report such a problem to Apple? Sometimes I feel like at
the call centre thy are trying more to say that it is normal
than trying to understand the issue. Also, they will ask for a
full restore with DFU mode… I can see this happening…
Às 21:06 de 05/10/2019, Loy Green escreveu:
I experienced this once my self. The hapticks were sounding but
no voice over. I triple click the to turn off VO and triple
clicked again and VO came back.
----- Original Message -----
From: Tim Morris
To:[email protected]
Sent: Saturday, October 5, 2019 3:07 PM
Subject: Re: sound loss in iOS 13.1.2
Your not going crazy mine has done it a few times also. Along
with screens getting very touchy and jumping all over the screen.
On Oct 5, 2019, at 3:51 AM, João de Sousa e Silva
<[email protected]> wrote:
Hi all,
With iOS 13.1.2 running in an iPhone 8 I saw myself without
sound already twice. The haptic feedback was working but no sound
at all.
After plugging it to my Mac and press more-or-less randomly at
the screen, it was vibrating, indicating that the passcode was wrong.
From other phone I called to it and, again, more-or-less randomly
I managed to answer the call and realized that it was working.
Right after the sound returned to the whole system.
Today a similar situation happened:
I was listening a podcast while a phone call arrived at other
synchronized iPhone. I answered it at the iPhone 8. After hanging
up the sound was gone. I call from another phone to the iPhone 8.
Although I couldn’t answer the call, after some seconds the
sound returned, and the podcast restarted at the point that it
was before I got the original phone call to the other
synchronised iPhone.
Anyone with a similar experience?
Regards,
João
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