> Wow, thanks for this. What an annoying issue! Yesterday it happened to my iPhone 11 Pro. As I tried to switch it off and on again somehow the emergency call became activated and all my emergency contacts got a message. I didn't notice. So you can imagine what a mess. Actually Apple should have warned VO users about this massiv bug.
Jürgen > > Von meinem iPhone gesendet > > Am 07.10.2019 um 05:12 schrieb Simon A Fogarty <[email protected]>: > > > It means to power the phone off then on, > > As for pin code through itunes > > Yes when you plug the phone in to your computer it should prompt you for the > phone to be unlocked which you have to do on the phone not in itunes, > > Once the phone is unlocked itunes will give you what you require. > From: [email protected] <[email protected]> On > Behalf Of João de Sousa e Silva > Sent: Monday, 7 October 2019 3:59 PM > To: [email protected]; Tim Morris <[email protected]> > Subject: Re: sound loss in iOS 13.1.2 > > Hi, > > Many thanks. What do you mean when you say “Power cycle”? how to Power cycle > the phone through iTunes, for example? I am blind, so connected it to iTunes > would need the passcode, that I cannot insert without sound. Did they really > know about this before releasing the OS? Shenanigans… > > Regards, > João > > Às 23:36 de 06/10/2019, Tim Morris escreveu: > Talked to Apple and they stated to try this. > 1. Power cycle the phone. > 2. Power cycle the phone in charging adapter. > 3. Power cycle the phone through iTunes. > > Now any or all of them should work, and they knew about it before release. > On Oct 6, 2019, at 3:24 PM, Petrus Tuerlings <[email protected]> wrote: > > Touch wood, I haven’t had any issues with voiceover on the IOS 13 releases > yet. But at lest they are working on it. > > > On 7/10/2019, at 08:19, Loy Green <[email protected]> wrote: > > My phone went totally silent today. I was not using for a while and when I > picked it up to use , there was no sound, no VO or Hapticks. I tried to turn > off VO with triple tap and then triple to turn back on, but still no sound. > had to power off and back on then everything was back to normal. > ----- Original Message ----- > From: 'Tim Kilburn' via MacVisionaries > To: [email protected] > Sent: Sunday, October 6, 2019 12:31 PM > Subject: Re: sound loss in iOS 13.1.2 > > Hi, > > Sounds like there'll need to be some console log reports so that things can > be figured out. If VO speech is stopping due to some sort of conflict, then > they'll need to figure out what processes are conflicting that renders VO > speech inoperable. If it is more widespread than just to do with the phone > app, then workarounds aren't the fix, it will need to be a bug fix for sure. > > Later... > > > Tim Kilburn > Apple Teacher > (with Swift Playgrounds Recognition) > Jamf Certified Associate > Fort McMurray, AB Canada > > On Oct 6, 2019, at 08:58, Mary Otten <[email protected]> wrote: > > I only have 13.1.2 on an older phone, this one, a 7+. I finally had the loss > of sound bug yesterday, and it wasn’t from a phone call. I was reading an > article in an RSS news reader. I open Safari, using the open in Safari option > in my news reader, and things went from being sort of draggy and slow in the > news reader to absolute silence in Safari. So this is either two bugs, or > it’s not related just calls, and certainly not related to the screen going to > sleep in my case. > > > Sent from my iPhone > > > On Oct 6, 2019, at 7:54 AM, 'Tim Kilburn' via MacVisionaries > <[email protected]> wrote: > > Hi, > > I've only had this happen once. A full DFU is not required at all, and if > anyone claims that it is necessary, they're wrong. A simple restart will > bring things back to normal. If you haptic feedback on, then it is easier > than with it off. While haptic feedback is on, press the down volume and the > side button in for a few seconds until you feel the haptic feedback. This has > brought up the shutdown dialog. Be careful here, as you could accidentally > call emergency services if you have that feature enabled. What you do is to > flick left until the haptic feedback feels like you're hitting the left wall. > When you're at this point, you are on the "Power Down" button, so double-tap > and your iPhone will turn itself off. Wait about a minute between > double-tapping to shutdown, and holding the side button to turn the iPhone > back on. Once it restarts fully, VO will be working normally again. > > If VO is off, then flicking left will not result in the haptic feedback > hitting the left wall. So, you'd then need to press the side button three > times to turn VO on, then follow the steps above to turn the iPhone off and > back on. I haven't totally figured out what the trigger is that causes this > to happen, but I believe it has something to do with the screen going to > sleep while on the call. If it's a shorter call where the screen does not > put itself to sleep, then this does not usually happen. At least in my > situation, that's been the case. > > Later... > > > Tim Kilburn > Apple Teacher > (with Swift Playgrounds Recognition) > Jamf Certified Associate > Fort McMurray, AB Canada > > On Oct 5, 2019, at 22:49, João de Sousa e Silva <[email protected]> wrote: > > I forgot to mention that I did that, triple click twice, but without results. > Also, was using the Find Me, the phone was there, and it was even saying that > it was ringing, after I requested it. Again, no sound! > > > How to report such a problem to Apple? Sometimes I feel like at the call > centre thy are trying more to say that it is normal than trying to > understand the issue. Also, they will ask for a full restore with DFU mode… I > can see this happening… > > Às 21:06 de 05/10/2019, Loy Green escreveu: > I experienced this once my self. The hapticks were sounding but no voice > over. I triple click the to turn off VO and triple clicked again and VO came > back. > ----- Original Message ----- > From: Tim Morris > To:[email protected] > Sent: Saturday, October 5, 2019 3:07 PM > Subject: Re: sound loss in iOS 13.1.2 > > Your not going crazy mine has done it a few times also. Along with screens > getting very touchy and jumping all over the screen. > On Oct 5, 2019, at 3:51 AM, João de Sousa e Silva <[email protected]> wrote: > > Hi all, > > > With iOS 13.1.2 running in an iPhone 8 I saw myself without sound already > twice. The haptic feedback was working but no sound at all. > After plugging it to my Mac and press more-or-less randomly at the screen, it > was vibrating, indicating that the passcode was wrong. > From other phone I called to it and, again, more-or-less randomly I managed > to answer the call and realized that it was working. Right after the sound > returned to the whole system. > > > Today a similar situation happened: > I was listening a podcast while a phone call arrived at other synchronized > iPhone. I answered it at the iPhone 8. After hanging up the sound was gone. I > call from another phone to the iPhone 8. Although I couldn’t answer the > call, after some seconds the sound returned, and the podcast restarted at the > point that it was before I got the original phone call to the other > synchronised iPhone. > > > Anyone with a similar experience? > > > Regards, > João > > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. 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