Hi,
Manythanks. What do you mean when you say “Power cycle”? how to Power
cycle the phone through iTunes, for example? I am blind, so connected it
to iTunes would need the passcode, that I cannot insert without sound.
Did they really know about this before releasing the OS? Shenanigans…
Regards,
João
Às 23:36 de 06/10/2019, Tim Morris escreveu:
Talked to Apple and they stated to try this.
1. Power cycle the phone.
2. Power cycle the phone in charging adapter.
3. Power cycle the phone through iTunes.
Now any or all of them should work, and they knew about it before release.
On Oct 6, 2019, at 3:24 PM, Petrus Tuerlings <[email protected]
<mailto:[email protected]>> wrote:
Touch wood, I haven’t had any issues with voiceover on the IOS 13
releases yet. But at lest they are working on it.
On 7/10/2019, at 08:19, Loy Green <[email protected]
<mailto:[email protected]>> wrote:
My phone went totally silent today. I was not using for a while and
when I picked it up to use , there was no sound, no VO or Hapticks.
I tried to turn off VO with triple tap and then triple to turn back
on, but still no sound. had to power off and back on then everything
was back to normal.
----- Original Message -----
*From:*'Tim Kilburn' via MacVisionaries
<mailto:[email protected]>
*To:*[email protected]
<mailto:[email protected]>
*Sent:*Sunday, October 6, 2019 12:31 PM
*Subject:*Re: sound loss in iOS 13.1.2
Hi,
Sounds like there'll need to be some console log reports so that
things can be figured out. If VO speech is stopping due to some
sort of conflict, then they'll need to figure out what processes
are conflicting that renders VO speech inoperable. If it is more
widespread than just to do with the phone app, then workarounds
aren't the fix, it will need to be a bug fix for sure.
Later...
Tim Kilburn
Apple Teacher
(with Swift Playgrounds Recognition)
Jamf Certified Associate
Fort McMurray, AB Canada
On Oct 6, 2019, at 08:58, Mary Otten <[email protected]
<mailto:[email protected]>> wrote:
I only have 13.1.2 on an older phone, this one, a 7+. I finally had
the loss of sound bug yesterday, and it wasn’t from a phone call.
I was reading an article in an RSS news reader. I open Safari,
using the open in Safari option in my news reader, and things went
from being sort of draggy and slow in the news reader to absolute
silence in Safari. So this is either two bugs, or it’s not related
just calls, and certainly not related to the screen going to sleep
in my case.
Sent from my iPhone
On Oct 6, 2019, at 7:54 AM, 'Tim Kilburn' via MacVisionaries
<[email protected]
<mailto:[email protected]>> wrote:
Hi,
I've only had this happen once. A full DFU is not required at
all, and if anyone claims that it is necessary, they're wrong. A
simple restart will bring things back to normal. If you haptic
feedback on, then it is easier than with it off. While haptic
feedback is on, press the down volume and the side button in for a
few seconds until you feel the haptic feedback. This has brought
up the shutdown dialog. Be careful here, as you could
accidentally call emergency services if you have that feature
enabled. What you do is to flick left until the haptic feedback
feels like you're hitting the left wall. When you're at this
point, you are on the "Power Down" button, so double-tap and your
iPhone will turn itself off. Wait about a minute between
double-tapping to shutdown, and holding the side button to turn
the iPhone back on. Once it restarts fully, VO will be working
normally again.
If VO is off, then flicking left will not result in the haptic
feedback hitting the left wall. So, you'd then need to press the
side button three times to turn VO on, then follow the steps above
to turn the iPhone off and back on. I haven't totally figured out
what the trigger is that causes this to happen, but I believe it
has something to do with the screen going to sleep while on the
call. If it's a shorter call where the screen does not put itself
to sleep, then this does not usually happen. At least in my
situation, that's been the case.
Later...
Tim Kilburn
Apple Teacher
(with Swift Playgrounds Recognition)
Jamf Certified Associate
Fort McMurray, AB Canada
On Oct 5, 2019, at 22:49, João de Sousa e Silva
<[email protected] <mailto:[email protected]>> wrote:
I forgot to mention that I did that, triple click twice, but
without results. Also, was using the Find Me, the phone was there,
and it was even saying that it was ringing, after I requested it.
Again, no sound!
How to report such a problem to Apple? Sometimes I feel like at
the call centre thy are trying more to saythat it is normal than
trying to understand the issue. Also, they will ask for a full
restore with DFU mode… I can see this happening…
Às 21:06 de 05/10/2019, Loy Green escreveu:
I experienced this once my self. The hapticks were sounding but
no voice over. I triple click the to turn off VO and triple
clicked again and VO came back.
----- Original Message -----
*From:*Tim Morris <mailto:[email protected]>
*To:*[email protected]
<mailto:[email protected]>
*Sent:*Saturday, October 5, 2019 3:07 PM
*Subject:*Re: sound loss in iOS 13.1.2
Your not going crazy mine has done it a few times also. Along
with screens getting very touchy and jumping all over the screen.
On Oct 5, 2019, at 3:51 AM, João de Sousa e Silva
<[email protected] <mailto:[email protected]>> wrote:
Hi all,
With iOS 13.1.2 running in an iPhone 8 I sawmyself without
sound already twice. The haptic feedback was working but no
sound at all.
After plugging it to my Mac and press more-or-less randomly at
the screen, it was vibrating, indicating that the passcode was
wrong.
From other phone I called to it and, again, more-or-less
randomly I managed to answer the call and realized that it was
working. Right after the sound returned to the whole system.
Today a similar situation happened:
I was listening a podcast while a phone call arrived at other
synchronized iPhone. I answered it at the iPhone 8. After
hanging up the sound was gone. I call from another phone to the
iPhone 8. AlthoughI couldn’t answer the call, after some
seconds the sound returned, and the podcast restarted at the
point that it was before I got the original phone call to the
other synchronised iPhone.
Anyone with a similar experience?
Regards,
João
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