It means to power the phone off then on, As for pin code through itunes
Yes when you plug the phone in to your computer it should prompt you for the phone to be unlocked which you have to do on the phone not in itunes, Once the phone is unlocked itunes will give you what you require. From: [email protected] <[email protected]> On Behalf Of João de Sousa e Silva Sent: Monday, 7 October 2019 3:59 PM To: [email protected]; Tim Morris <[email protected]> Subject: Re: sound loss in iOS 13.1.2 Hi, Many thanks. What do you mean when you say “Power cycle”? how to Power cycle the phone through iTunes, for example? I am blind, so connected it to iTunes would need the passcode, that I cannot insert without sound. Did they really know about this before releasing the OS? Shenanigans… Regards, João Às 23:36 de 06/10/2019, Tim Morris escreveu: Talked to Apple and they stated to try this. 1. Power cycle the phone. 2. Power cycle the phone in charging adapter. 3. Power cycle the phone through iTunes. Now any or all of them should work, and they knew about it before release. On Oct 6, 2019, at 3:24 PM, Petrus Tuerlings <[email protected]<mailto:[email protected]>> wrote: Touch wood, I haven’t had any issues with voiceover on the IOS 13 releases yet. But at lest they are working on it. On 7/10/2019, at 08:19, Loy Green <[email protected]<mailto:[email protected]>> wrote: My phone went totally silent today. I was not using for a while and when I picked it up to use , there was no sound, no VO or Hapticks. I tried to turn off VO with triple tap and then triple to turn back on, but still no sound. had to power off and back on then everything was back to normal. ----- Original Message ----- From: 'Tim Kilburn' via MacVisionaries<mailto:[email protected]> To: [email protected]<mailto:[email protected]> Sent: Sunday, October 6, 2019 12:31 PM Subject: Re: sound loss in iOS 13.1.2 Hi, Sounds like there'll need to be some console log reports so that things can be figured out. If VO speech is stopping due to some sort of conflict, then they'll need to figure out what processes are conflicting that renders VO speech inoperable. If it is more widespread than just to do with the phone app, then workarounds aren't the fix, it will need to be a bug fix for sure. Later... Tim Kilburn Apple Teacher (with Swift Playgrounds Recognition) Jamf Certified Associate Fort McMurray, AB Canada On Oct 6, 2019, at 08:58, Mary Otten <[email protected]<mailto:[email protected]>> wrote: I only have 13.1.2 on an older phone, this one, a 7+. I finally had the loss of sound bug yesterday, and it wasn’t from a phone call. I was reading an article in an RSS news reader. I open Safari, using the open in Safari option in my news reader, and things went from being sort of draggy and slow in the news reader to absolute silence in Safari. So this is either two bugs, or it’s not related just calls, and certainly not related to the screen going to sleep in my case. Sent from my iPhone On Oct 6, 2019, at 7:54 AM, 'Tim Kilburn' via MacVisionaries <[email protected]<mailto:[email protected]>> wrote: Hi, I've only had this happen once. A full DFU is not required at all, and if anyone claims that it is necessary, they're wrong. A simple restart will bring things back to normal. If you haptic feedback on, then it is easier than with it off. While haptic feedback is on, press the down volume and the side button in for a few seconds until you feel the haptic feedback. This has brought up the shutdown dialog. Be careful here, as you could accidentally call emergency services if you have that feature enabled. What you do is to flick left until the haptic feedback feels like you're hitting the left wall. When you're at this point, you are on the "Power Down" button, so double-tap and your iPhone will turn itself off. Wait about a minute between double-tapping to shutdown, and holding the side button to turn the iPhone back on. Once it restarts fully, VO will be working normally again. If VO is off, then flicking left will not result in the haptic feedback hitting the left wall. So, you'd then need to press the side button three times to turn VO on, then follow the steps above to turn the iPhone off and back on. I haven't totally figured out what the trigger is that causes this to happen, but I believe it has something to do with the screen going to sleep while on the call. If it's a shorter call where the screen does not put itself to sleep, then this does not usually happen. At least in my situation, that's been the case. Later... Tim Kilburn Apple Teacher (with Swift Playgrounds Recognition) Jamf Certified Associate Fort McMurray, AB Canada On Oct 5, 2019, at 22:49, João de Sousa e Silva <[email protected]<mailto:[email protected]>> wrote: I forgot to mention that I did that, triple click twice, but without results. Also, was using the Find Me, the phone was there, and it was even saying that it was ringing, after I requested it. Again, no sound! How to report such a problem to Apple? Sometimes I feel like at the call centre thy are trying more to say that it is normal than trying to understand the issue. Also, they will ask for a full restore with DFU mode… I can see this happening… Às 21:06 de 05/10/2019, Loy Green escreveu: I experienced this once my self. The hapticks were sounding but no voice over. I triple click the to turn off VO and triple clicked again and VO came back. ----- Original Message ----- From: Tim Morris<mailto:[email protected]> To:[email protected]<mailto:[email protected]> Sent: Saturday, October 5, 2019 3:07 PM Subject: Re: sound loss in iOS 13.1.2 Your not going crazy mine has done it a few times also. Along with screens getting very touchy and jumping all over the screen. On Oct 5, 2019, at 3:51 AM, João de Sousa e Silva <[email protected]<mailto:[email protected]>> wrote: Hi all, With iOS 13.1.2 running in an iPhone 8 I saw myself without sound already twice. The haptic feedback was working but no sound at all. After plugging it to my Mac and press more-or-less randomly at the screen, it was vibrating, indicating that the passcode was wrong. >From other phone I called to it and, again, more-or-less randomly I managed to >answer the call and realized that it was working. Right after the sound >returned to the whole system. Today a similar situation happened: I was listening a podcast while a phone call arrived at other synchronized iPhone. I answered it at the iPhone 8. After hanging up the sound was gone. I call from another phone to the iPhone 8. Although I couldn’t answer the call, after some seconds the sound returned, and the podcast restarted at the point that it was before I got the original phone call to the other synchronised iPhone. 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