Von meinem iPhone gesendet
Am 07.10.2019 um 06:03 schrieb João de Sousa e Silva
<[email protected]>:
You are right! Apple was not behaving well, at all. A lot of blind
people relies on these devices. Imagine if it happens outside, or in
a middle of some weird situation…
Às 04:49 de 07/10/2019, Jürgen Fleger escreveu:
Wow, thanks for this. What an annoying issue!
Yesterday it happened to my iPhone 11 Pro. As I tried to switch it
off and on again somehow the emergency call became activated and all
my emergency contacts got a message. I didn't notice. So you can
imagine what a mess.
Actually Apple should have warned VO users about this massiv bug.
Jürgen
Von meinem iPhone gesendet
Am 07.10.2019 um 05:12 schrieb Simon A Fogarty <[email protected]>:
It means to power the phone off then on,
As for pin code through itunes
Yes when you plug the phone in to your computer it should prompt you
for the phone to be unlocked which you have to do on the phone not in
itunes,
Once the phone is unlocked itunes will give you what you require.
From: [email protected]
<[email protected]> On Behalf Of João de Sousa e Silva
Sent: Monday, 7 October 2019 3:59 PM
To: [email protected]; Tim Morris <[email protected]>
Subject: Re: sound loss in iOS 13.1.2
Hi,
Many thanks. What do you mean when you say “Power cycle”? how to
Power cycle the phone through iTunes, for example? I am blind, so
connected it to iTunes would need the passcode, that I cannot insert
without sound. Did they really know about this before releasing the
OS? Shenanigans…
Regards,
João
Às 23:36 de 06/10/2019, Tim Morris escreveu:
Talked to Apple and they stated to try this.
1. Power cycle the phone.
2. Power cycle the phone in charging adapter.
3. Power cycle the phone through iTunes.
Now any or all of them should work, and they knew about it before
release.
On Oct 6, 2019, at 3:24 PM, Petrus Tuerlings <[email protected]>
wrote:
Touch wood, I haven’t had any issues with voiceover on the IOS 13
releases yet. But at lest they are working on it.
On 7/10/2019, at 08:19, Loy Green <[email protected]> wrote:
My phone went totally silent today. I was not using for a while and
when I picked it up to use , there was no sound, no VO or Hapticks. I
tried to turn off VO with triple tap and then triple to turn back on,
but still no sound. had to power off and back on then everything was
back to normal.
----- Original Message -----
From: 'Tim Kilburn' via MacVisionaries
To: [email protected]
Sent: Sunday, October 6, 2019 12:31 PM
Subject: Re: sound loss in iOS 13.1.2
Hi,
Sounds like there'll need to be some console log reports so that
things can be figured out. If VO speech is stopping due to some sort
of conflict, then they'll need to figure out what processes are
conflicting that renders VO speech inoperable. If it is more
widespread than just to do with the phone app, then workarounds
aren't the fix, it will need to be a bug fix for sure.
Later...
Tim Kilburn
Apple Teacher
(with Swift Playgrounds Recognition)
Jamf Certified Associate
Fort McMurray, AB Canada
On Oct 6, 2019, at 08:58, Mary Otten <[email protected]> wrote:
I only have 13.1.2 on an older phone, this one, a 7+. I finally had
the loss of sound bug yesterday, and it wasn’t from a phone call. I
was reading an article in an RSS news reader. I open Safari, using
the open in Safari option in my news reader, and things went from
being sort of draggy and slow in the news reader to absolute silence
in Safari. So this is either two bugs, or it’s not related just
calls, and certainly not related to the screen going to sleep in my case.
Sent from my iPhone
On Oct 6, 2019, at 7:54 AM, 'Tim Kilburn' via MacVisionaries
<[email protected]> wrote:
Hi,
I've only had this happen once. A full DFU is not required at all,
and if anyone claims that it is necessary, they're wrong. A simple
restart will bring things back to normal. If you haptic feedback on,
then it is easier than with it off. While haptic feedback is on,
press the down volume and the side button in for a few seconds until
you feel the haptic feedback. This has brought up the shutdown
dialog. Be careful here, as you could accidentally call emergency
services if you have that feature enabled. What you do is to flick
left until the haptic feedback feels like you're hitting the left
wall. When you're at this point, you are on the "Power Down" button,
so double-tap and your iPhone will turn itself off. Wait about a
minute between double-tapping to shutdown, and holding the side
button to turn the iPhone back on. Once it restarts fully, VO will
be working normally again.
If VO is off, then flicking left will not result in the haptic
feedback hitting the left wall. So, you'd then need to press the
side button three times to turn VO on, then follow the steps above to
turn the iPhone off and back on. I haven't totally figured out what
the trigger is that causes this to happen, but I believe it has
something to do with the screen going to sleep while on the call. If
it's a shorter call where the screen does not put itself to sleep,
then this does not usually happen. At least in my situation, that's
been the case.
Later...
Tim Kilburn
Apple Teacher
(with Swift Playgrounds Recognition)
Jamf Certified Associate
Fort McMurray, AB Canada
On Oct 5, 2019, at 22:49, João de Sousa e Silva <[email protected]>
wrote:
I forgot to mention that I did that, triple click twice, but without
results. Also, was using the Find Me, the phone was there, and it was
even saying that it was ringing, after I requested it. Again, no sound!
How to report such a problem to Apple? Sometimes I feel like at the
call centre thy are trying more to say that it is normal than trying
to understand the issue. Also, they will ask for a full restore with
DFU mode… I can see this happening…
Às 21:06 de 05/10/2019, Loy Green escreveu:
I experienced this once my self. The hapticks were sounding but no
voice over. I triple click the to turn off VO and triple clicked
again and VO came back.
----- Original Message -----
From: Tim Morris
To:[email protected]
Sent: Saturday, October 5, 2019 3:07 PM
Subject: Re: sound loss in iOS 13.1.2
Your not going crazy mine has done it a few times also. Along with
screens getting very touchy and jumping all over the screen.
On Oct 5, 2019, at 3:51 AM, João de Sousa e Silva
<[email protected]> wrote:
Hi all,
With iOS 13.1.2 running in an iPhone 8 I saw myself without sound
already twice. The haptic feedback was working but no sound at all.
After plugging it to my Mac and press more-or-less randomly at the
screen, it was vibrating, indicating that the passcode was wrong.
From other phone I called to it and, again, more-or-less randomly I
managed to answer the call and realized that it was working. Right
after the sound returned to the whole system.
Today a similar situation happened:
I was listening a podcast while a phone call arrived at other
synchronized iPhone. I answered it at the iPhone 8. After hanging up
the sound was gone. I call from another phone to the iPhone 8.
Although I couldn’t answer the call, after some seconds the sound
returned, and the podcast restarted at the point that it was before I
got the original phone call to the other synchronised iPhone.
Anyone with a similar experience?
Regards,
João
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