Hi,

Yes, it’s possible that it is wrongfully counting the flute as problematic 
background noise.  In Advanced Audio settings, disable the first and second 
items that are currently set to Auto.  Hopefully, that helps.

Later…


Tim Kilburn
Jamf Certified Tech
Apple Teacher
(with Swift Playgrounds Recognition)
Fort McMurray, AB Canada

On Jun 3, 2020, at 12:23 PM, 'Kawal Gucukoglu' via MacVisionaries 
<[email protected]> wrote:

Hi Tim.

Thanks for your prompt reply, really appreciated.

I didn’t have a face time call at all.  I’ll go into notifications and turn the 
do not disturb off when I’m using zoom.

The other thing was when I was playing my flute, (I was having a flute lesson) 
the sound would cut out.  When I talked it was OK.  I have gone into 
preferences but I am not sure what I should set in the audio settings.  If you 
could tell me what needs checking such as background noises, that will help 
thank you.

Kawal.

> On 3 Jun 2020, at 19:07, 'Tim Kilburn' via MacVisionaries 
> <[email protected] <mailto:[email protected]>> 
> wrote:
> 
> Hi,
> 
> It sounds like a network glitch of some sort.  There’s no issue with the Zoom 
> app on the Mac related to this sort of thing that I’m aware of.  Make sure 
> that your Zoom app is up-to-date by opening the app, VO-m to the menubar, 
> right to Zoom, then down to Check for Updates.  The most current version is 
> 5.05.  Also, I suggest that you restart your Mac.  It is possible that if you 
> were receiving incoming FaceTime calls etc, this might affect the audio.  You 
> may wish to enable “do Not Disturb” while you’re on the Zoom session.  You 
> can do this by pressing VO-m-m, then VO-right to the Notification Centre, 
> interact with the Notifications table and navigate to the first item in this 
> table.  It should have Do Not Disturb as an item.  Interact with this item, 
> and VO-space on the “Off” switch to toggle it to “On”.
> 
> Later…
>   
> 
> Tim Kilburn
> Jamf Certified Tech
> Apple Teacher
> (with Swift Playgrounds Recognition)
> Fort McMurray, AB Canada
> 
> On Jun 3, 2020, at 11:44 AM, 'Kawal Gucukoglu' via MacVisionaries 
> <[email protected] <mailto:[email protected]>> 
> wrote:
> 
> Hi All.
> 
> Today I had a zoom meeting and my audio kept cutting out.  Also when I turned 
> off voice over, the sound of the other person would disappear although they 
> could hear me.  Does anyone know what is going on as I had a zoom meeting 
> yesterday and nothing like this happened.
> 
> Tomorrow I’ll have to use my windows tablet as I can’t use my Mac until this 
> problem is sorted.
> 
> Hope someone can help.
> 
> Thanks.
> 
> Kawal.
> 
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