On 10/7/2019 12:19 PM, Brielle via mailop wrote:
On 10/7/2019 10:06 AM, Jaroslaw Rafa via mailop wrote:
Ah, where are the times when the Internet was about mutual
understanding and
co-operation by the admins, to maintain highest possible
connectivity... And
if someone didn't get their email delivered, admins from both sides
treated
this as a high priority issue...
That fantasy only existed when the 'internet' was just a research and
educational network. Companies ruined that.
In the past few years, the mediocrity accelerated when (1) a handful of
large companies got too much market share (2) they figured out that they
were "too big to blacklist", or to otherwise mess with - so now they
don't really need to "listen" very attentively to feedback - since they
are now so big that their reputation will survive NOT doing that! (3)
they decided that they were going to do everything within their power to
cut costs, cut anti-abuse personnel, in order to maximize the profit per
mailbox, and (4) more recently, they're "all in" on getting Artificial
Intelligence machines to do TOO MUCH of the abuse, since abuse employees
"don't scale" - but there is a huge fallacy in assuming that AI can
handle abuse since this is a moving target - with many moving parts -
manipulated by skillful human criminals - but just this past year,
certain VPs high up at some of these companies don't care and have given
strict "cut the personnel and let the AI handle the abuse" orders.
PS - I'm seeing cracks in the foundation - where more medium-sized email
hosting companies can probably start capitalizing on these things - and
run ads talking up how these issues are starting to negatively impact
end users' quality of service - and how they can do better! (and cheaper
since some of these large company's prices for their non-free business
mailboxes have increased significantly over the years)
--
Rob McEwen
https://www.invaluement.com
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