On 12-01-16 01:02 PM, Steven M Lichti wrote:
> Sure, I'll send it to you directly...

I'm in.  The schedule the agent had was a 401 page which explains why
nothing captured.  When you changed the calendar polling time did you
restart the agent?  The update scripts checks for new calendar data,
then sleeps for the update interval.  If you changed the interval while
it was sleeping it would not check until the *end* of the interval (eg,
an hour from when it slept).  This would explain why when I restarted
the service an empty calendar downloaded as expected.

G

> --Steven.
> 
> 
> 
> On 1/16/12 12:57 PM, "Greg Logan" <[email protected]> wrote:
> 
>> On 12-01-16 12:32 PM, Steven M Lichti wrote:
>>> Greg,
>>>
>>> Can we try hooking this appliance up to one of your servers and see what
>>> happens?
>>
>> We can certainly try.  If I can get at it remotely I can also login and
>> check what it's doing internally, that's usually fastest in terms of
>> diagnosis.  Can you email me the device's public IP?
>>
>> G
>>
>>> --Steven.
>>>
>>> On 1/16/12 12:15 PM, "Steven M Lichti" <[email protected]> wrote:
>>>
>>>
>>>> The calendar polling interval is already set for 1 minute...
>>>>
>>>> --Steven.
>>>>
>>>>
>>>> On 1/16/12 12:05 PM, "VISIONAIRE-Reza Toghraee"
>>>> <[email protected]> wrote:
>>>>
>>>>> Make sure you have reduced the calendar reading interval in MCA to 1
>>>>> minute.
>>>>>
>>>>>
>>>>> -----Original Message-----
>>>>> From: [email protected]
>>>>> [mailto:[email protected]] On Behalf Of
>>>>> Steven
>>>>> M
>>>>> Lichti
>>>>> Sent: Monday, January 16, 2012 10:03 PM
>>>>> To: Matterhorn Users; Greg Logan
>>>>> Subject: Re: [Matterhorn-users] Recording with MCA?
>>>>>
>>>>> Greg,
>>>>>
>>>>> The core still says that the appliance failed to start the recording.
>>>>> Is
>>>>> it
>>>>> possible that it is recording, and we'll simply find out later? If
>>>>> that
>>>>> is
>>>>> not the case, then is there any way we can figure out what's going on?
>>>>>
>>>>> Thanks!
>>>>>
>>>>> --Steven.
>>>>>
>>>>> On 1/16/12 11:50 AM, "Steven M Lichti" <[email protected]>
>>>>> wrote:
>>>>>
>>>>>
>>>>>> Okay. We're using the 2.2.3 firmware from a couple of weeks ago.
>>>>>>
>>>>>> --Steven.
>>>>>>
>>>>>>
>>>>>> On 1/16/12 11:33 AM, "Greg Logan" <[email protected]> wrote:
>>>>>>
>>>>>>> On 12-01-16 11:03 AM, Steven M Lichti wrote:
>>>>>>>> No luck. We've just scheduled another recording for an hour away to
>>>>>>>> see if  that works. Am I going to need to change to DEBUG logging
>>>>>>>> to
>>>>>>>> see what's  going on here?
>>>>>>>
>>>>>>> That would tell you if the agent is actually hitting the calendaring
>>>>>>> endpoints, but won't be helpful beyond that.  Which firmware version
>>>>>>> are you using?
>>>>>>>
>>>>>>> G
>>>>>>>
>>>>>>>> --Steven.
>>>>>>>>
>>>>>>>> On 1/16/12 10:53 AM, "Steven M Lichti" <[email protected]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>>> Alright, we'll see what happens shortly. We set the polling to two
>>>>>>>>> minutes...
>>>>>>>>>
>>>>>>>>> --Steven.
>>>>>>>>>
>>>>>>>>> On 1/16/12 10:51 AM, "Greg Logan" <[email protected]> wrote:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>> On 12-01-16 10:47 AM, Steven M Lichti wrote:
>>>>>>>>>>> Greg,
>>>>>>>>>>>
>>>>>>>>>>> It turns out the latest culprit was the password. I pasted in
>>>>>>>>>>> the
>>>>>>>>>>> wrong  one. Now, with that solved, I've just scheduled a
>>>>>>>>>>> recording
>>>>>>>>>>> to begin in
>>>>>>>>>>> 20
>>>>>>>>>>> minutes. Is there any way to see any sort of log file for the
>>>>>>>>>>> capture  appliance?
>>>>>>>>>>
>>>>>>>>>> Not as of yet; that feature is still in development
>>>>>>>>>> unfortunately.
>>>>>>>>>> If
>>>>>>>>>> your schedule polling interval is less than 20 minutes it should
>>>>>>>>>> capture.  Ingest can take a while after that depending on
>>>>>>>>>> settings
>>>>>>>>>> as  well.
>>>>>>>>>>
>>>>>>>>>> G
>>>>>>>>>>
>>>>>>>>>>> Thanks!
>>>>>>>>>>>
>>>>>>>>>>> --Steven.
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
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