Ah! Five minutes ago. Okay, how exactly can I see the log generated from
the MCA?

--Steven.

On 1/16/12 2:03 PM, "Greg Logan" <[email protected]> wrote:


>On 12-01-16 01:54 PM, Steven M Lichti wrote:
>> Greg,
>> 
>> It should have finished it's scheduled recording by now. I did a five
>> minute recording, and it did change to Capturing, but then never
>>finished
>> and uploaded the recording. I remember something back about others
>> sometimes needing to restart the device a couple of times to complete
>>the
>> upload.
>> 
>> Should I use a button on the side (if so, which one?), or use the Reboot
>> Now button on the Maintenance page?
>
>The reboot button in the maintenance page works.  Looking at the logs,
>it captured and then ingested so please also check that the core
>received the ingest:
>
>Jan 16 14:00:40 MTH92130 user.notice MH.ingest: Ingesting recording
>22832 succeeded
>
>G
>
>> --Steven.
>> 
>> On 1/16/12 1:22 PM, "Steven M Lichti" <[email protected]> wrote:
>> 
>> 
>>> I'm not sure whether I restarted it then or not. I know I've used the
>>> "Reboot Now" button, but not necessarily when I changed the polling.
>>>
>>> I'll go ahead and schedule a recording to occur in a few minutes and
>>>see
>>> what happens. Thanks Greg!
>>>
>>> --Steven.
>>>
>>> -- 
>>> Steven Lichti
>>> Academic Technologies
>>> Northwestern University
>>> [email protected]
>>> (847) 467-7805
>>>
>>> On 1/16/12 1:12 PM, "Greg Logan" <[email protected]> wrote:
>>>
>>>
>>>> On 12-01-16 01:02 PM, Steven M Lichti wrote:
>>>>> Sure, I'll send it to you directly...
>>>>
>>>> I'm in.  The schedule the agent had was a 401 page which explains why
>>>> nothing captured.  When you changed the calendar polling time did you
>>>> restart the agent?  The update scripts checks for new calendar data,
>>>> then sleeps for the update interval.  If you changed the interval
>>>>while
>>>> it was sleeping it would not check until the *end* of the interval
>>>>(eg,
>>>> an hour from when it slept).  This would explain why when I restarted
>>>> the service an empty calendar downloaded as expected.
>>>>
>>>> G
>>>>
>>>>> --Steven.
>>>>>
>>>>>
>>>>>
>>>>> On 1/16/12 12:57 PM, "Greg Logan" <[email protected]> wrote:
>>>>>
>>>>>> On 12-01-16 12:32 PM, Steven M Lichti wrote:
>>>>>>> Greg,
>>>>>>>
>>>>>>> Can we try hooking this appliance up to one of your servers and see
>>>>>>> what
>>>>>>> happens?
>>>>>>
>>>>>> We can certainly try.  If I can get at it remotely I can also login
>>>>>> and
>>>>>> check what it's doing internally, that's usually fastest in terms of
>>>>>> diagnosis.  Can you email me the device's public IP?
>>>>>>
>>>>>> G
>>>>>>
>>>>>>> --Steven.
>>>>>>>
>>>>>>> On 1/16/12 12:15 PM, "Steven M Lichti" <[email protected]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>
>>>>>>>> The calendar polling interval is already set for 1 minute...
>>>>>>>>
>>>>>>>> --Steven.
>>>>>>>>
>>>>>>>>
>>>>>>>> On 1/16/12 12:05 PM, "VISIONAIRE-Reza Toghraee"
>>>>>>>> <[email protected]> wrote:
>>>>>>>>
>>>>>>>>> Make sure you have reduced the calendar reading interval in MCA
>>>>>>>>>to
>>>>>>>>> 1
>>>>>>>>> minute.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> -----Original Message-----
>>>>>>>>> From: [email protected]
>>>>>>>>> [mailto:[email protected]] On Behalf
>>>>>>>>>Of
>>>>>>>>> Steven
>>>>>>>>> M
>>>>>>>>> Lichti
>>>>>>>>> Sent: Monday, January 16, 2012 10:03 PM
>>>>>>>>> To: Matterhorn Users; Greg Logan
>>>>>>>>> Subject: Re: [Matterhorn-users] Recording with MCA?
>>>>>>>>>
>>>>>>>>> Greg,
>>>>>>>>>
>>>>>>>>> The core still says that the appliance failed to start the
>>>>>>>>> recording.
>>>>>>>>> Is
>>>>>>>>> it
>>>>>>>>> possible that it is recording, and we'll simply find out later?
>>>>>>>>>If
>>>>>>>>> that
>>>>>>>>> is
>>>>>>>>> not the case, then is there any way we can figure out what's
>>>>>>>>>going
>>>>>>>>> on?
>>>>>>>>>
>>>>>>>>> Thanks!
>>>>>>>>>
>>>>>>>>> --Steven.
>>>>>>>>>
>>>>>>>>> On 1/16/12 11:50 AM, "Steven M Lichti" <[email protected]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>> Okay. We're using the 2.2.3 firmware from a couple of weeks ago.
>>>>>>>>>>
>>>>>>>>>> --Steven.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On 1/16/12 11:33 AM, "Greg Logan" <[email protected]> wrote:
>>>>>>>>>>
>>>>>>>>>>> On 12-01-16 11:03 AM, Steven M Lichti wrote:
>>>>>>>>>>>> No luck. We've just scheduled another recording for an hour
>>>>>>>>>>>>away
>>>>>>>>>>>> to
>>>>>>>>>>>> see if  that works. Am I going to need to change to DEBUG
>>>>>>>>>>>> logging
>>>>>>>>>>>> to
>>>>>>>>>>>> see what's  going on here?
>>>>>>>>>>>
>>>>>>>>>>> That would tell you if the agent is actually hitting the
>>>>>>>>>>> calendaring
>>>>>>>>>>> endpoints, but won't be helpful beyond that.  Which firmware
>>>>>>>>>>> version
>>>>>>>>>>> are you using?
>>>>>>>>>>>
>>>>>>>>>>> G
>>>>>>>>>>>
>>>>>>>>>>>> --Steven.
>>>>>>>>>>>>
>>>>>>>>>>>> On 1/16/12 10:53 AM, "Steven M Lichti"
>>>>>>>>>>>> <[email protected]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>> Alright, we'll see what happens shortly. We set the polling
>>>>>>>>>>>>>to
>>>>>>>>>>>>> two
>>>>>>>>>>>>> minutes...
>>>>>>>>>>>>>
>>>>>>>>>>>>> --Steven.
>>>>>>>>>>>>>
>>>>>>>>>>>>> On 1/16/12 10:51 AM, "Greg Logan" <[email protected]>
>>>>>>>>>>>>>wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>> On 12-01-16 10:47 AM, Steven M Lichti wrote:
>>>>>>>>>>>>>>> Greg,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> It turns out the latest culprit was the password. I pasted
>>>>>>>>>>>>>>>in
>>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>> wrong  one. Now, with that solved, I've just scheduled a
>>>>>>>>>>>>>>> recording
>>>>>>>>>>>>>>> to begin in
>>>>>>>>>>>>>>> 20
>>>>>>>>>>>>>>> minutes. Is there any way to see any sort of log file for
>>>>>>>>>>>>>>>the
>>>>>>>>>>>>>>> capture  appliance?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Not as of yet; that feature is still in development
>>>>>>>>>>>>>> unfortunately.
>>>>>>>>>>>>>> If
>>>>>>>>>>>>>> your schedule polling interval is less than 20 minutes it
>>>>>>>>>>>>>> should
>>>>>>>>>>>>>> capture.  Ingest can take a while after that depending on
>>>>>>>>>>>>>> settings
>>>>>>>>>>>>>> as  well.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> G
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --Steven.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
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>>>>>>>>>>s
>>>>>>>>>
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