I'm not sure whether I restarted it then or not. I know I've used the
"Reboot Now" button, but not necessarily when I changed the polling.

I'll go ahead and schedule a recording to occur in a few minutes and see
what happens. Thanks Greg!

--Steven.

-- 
Steven Lichti
Academic Technologies
Northwestern University
[email protected]
(847) 467-7805

On 1/16/12 1:12 PM, "Greg Logan" <[email protected]> wrote:


>On 12-01-16 01:02 PM, Steven M Lichti wrote:
>> Sure, I'll send it to you directly...
>
>I'm in.  The schedule the agent had was a 401 page which explains why
>nothing captured.  When you changed the calendar polling time did you
>restart the agent?  The update scripts checks for new calendar data,
>then sleeps for the update interval.  If you changed the interval while
>it was sleeping it would not check until the *end* of the interval (eg,
>an hour from when it slept).  This would explain why when I restarted
>the service an empty calendar downloaded as expected.
>
>G
>
>> --Steven.
>> 
>> 
>> 
>> On 1/16/12 12:57 PM, "Greg Logan" <[email protected]> wrote:
>> 
>>> On 12-01-16 12:32 PM, Steven M Lichti wrote:
>>>> Greg,
>>>>
>>>> Can we try hooking this appliance up to one of your servers and see
>>>>what
>>>> happens?
>>>
>>> We can certainly try.  If I can get at it remotely I can also login and
>>> check what it's doing internally, that's usually fastest in terms of
>>> diagnosis.  Can you email me the device's public IP?
>>>
>>> G
>>>
>>>> --Steven.
>>>>
>>>> On 1/16/12 12:15 PM, "Steven M Lichti" <[email protected]>
>>>>wrote:
>>>>
>>>>
>>>>> The calendar polling interval is already set for 1 minute...
>>>>>
>>>>> --Steven.
>>>>>
>>>>>
>>>>> On 1/16/12 12:05 PM, "VISIONAIRE-Reza Toghraee"
>>>>> <[email protected]> wrote:
>>>>>
>>>>>> Make sure you have reduced the calendar reading interval in MCA to 1
>>>>>> minute.
>>>>>>
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: [email protected]
>>>>>> [mailto:[email protected]] On Behalf Of
>>>>>> Steven
>>>>>> M
>>>>>> Lichti
>>>>>> Sent: Monday, January 16, 2012 10:03 PM
>>>>>> To: Matterhorn Users; Greg Logan
>>>>>> Subject: Re: [Matterhorn-users] Recording with MCA?
>>>>>>
>>>>>> Greg,
>>>>>>
>>>>>> The core still says that the appliance failed to start the
>>>>>>recording.
>>>>>> Is
>>>>>> it
>>>>>> possible that it is recording, and we'll simply find out later? If
>>>>>> that
>>>>>> is
>>>>>> not the case, then is there any way we can figure out what's going
>>>>>>on?
>>>>>>
>>>>>> Thanks!
>>>>>>
>>>>>> --Steven.
>>>>>>
>>>>>> On 1/16/12 11:50 AM, "Steven M Lichti" <[email protected]>
>>>>>> wrote:
>>>>>>
>>>>>>
>>>>>>> Okay. We're using the 2.2.3 firmware from a couple of weeks ago.
>>>>>>>
>>>>>>> --Steven.
>>>>>>>
>>>>>>>
>>>>>>> On 1/16/12 11:33 AM, "Greg Logan" <[email protected]> wrote:
>>>>>>>
>>>>>>>> On 12-01-16 11:03 AM, Steven M Lichti wrote:
>>>>>>>>> No luck. We've just scheduled another recording for an hour away
>>>>>>>>>to
>>>>>>>>> see if  that works. Am I going to need to change to DEBUG logging
>>>>>>>>> to
>>>>>>>>> see what's  going on here?
>>>>>>>>
>>>>>>>> That would tell you if the agent is actually hitting the
>>>>>>>>calendaring
>>>>>>>> endpoints, but won't be helpful beyond that.  Which firmware
>>>>>>>>version
>>>>>>>> are you using?
>>>>>>>>
>>>>>>>> G
>>>>>>>>
>>>>>>>>> --Steven.
>>>>>>>>>
>>>>>>>>> On 1/16/12 10:53 AM, "Steven M Lichti" <[email protected]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>> Alright, we'll see what happens shortly. We set the polling to
>>>>>>>>>>two
>>>>>>>>>> minutes...
>>>>>>>>>>
>>>>>>>>>> --Steven.
>>>>>>>>>>
>>>>>>>>>> On 1/16/12 10:51 AM, "Greg Logan" <[email protected]> wrote:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>> On 12-01-16 10:47 AM, Steven M Lichti wrote:
>>>>>>>>>>>> Greg,
>>>>>>>>>>>>
>>>>>>>>>>>> It turns out the latest culprit was the password. I pasted in
>>>>>>>>>>>> the
>>>>>>>>>>>> wrong  one. Now, with that solved, I've just scheduled a
>>>>>>>>>>>> recording
>>>>>>>>>>>> to begin in
>>>>>>>>>>>> 20
>>>>>>>>>>>> minutes. Is there any way to see any sort of log file for the
>>>>>>>>>>>> capture  appliance?
>>>>>>>>>>>
>>>>>>>>>>> Not as of yet; that feature is still in development
>>>>>>>>>>> unfortunately.
>>>>>>>>>>> If
>>>>>>>>>>> your schedule polling interval is less than 20 minutes it
>>>>>>>>>>>should
>>>>>>>>>>> capture.  Ingest can take a while after that depending on
>>>>>>>>>>> settings
>>>>>>>>>>> as  well.
>>>>>>>>>>>
>>>>>>>>>>> G
>>>>>>>>>>>
>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>
>>>>>>>>>>>> --Steven.
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
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