Greg,

It should have finished it's scheduled recording by now. I did a five
minute recording, and it did change to Capturing, but then never finished
and uploaded the recording. I remember something back about others
sometimes needing to restart the device a couple of times to complete the
upload.

Should I use a button on the side (if so, which one?), or use the Reboot
Now button on the Maintenance page?

--Steven.

On 1/16/12 1:22 PM, "Steven M Lichti" <[email protected]> wrote:


>I'm not sure whether I restarted it then or not. I know I've used the
>"Reboot Now" button, but not necessarily when I changed the polling.
>
>I'll go ahead and schedule a recording to occur in a few minutes and see
>what happens. Thanks Greg!
>
>--Steven.
>
>-- 
>Steven Lichti
>Academic Technologies
>Northwestern University
>[email protected]
>(847) 467-7805
>
>On 1/16/12 1:12 PM, "Greg Logan" <[email protected]> wrote:
>
>
>>On 12-01-16 01:02 PM, Steven M Lichti wrote:
>>> Sure, I'll send it to you directly...
>>
>>I'm in.  The schedule the agent had was a 401 page which explains why
>>nothing captured.  When you changed the calendar polling time did you
>>restart the agent?  The update scripts checks for new calendar data,
>>then sleeps for the update interval.  If you changed the interval while
>>it was sleeping it would not check until the *end* of the interval (eg,
>>an hour from when it slept).  This would explain why when I restarted
>>the service an empty calendar downloaded as expected.
>>
>>G
>>
>>> --Steven.
>>> 
>>> 
>>> 
>>> On 1/16/12 12:57 PM, "Greg Logan" <[email protected]> wrote:
>>> 
>>>> On 12-01-16 12:32 PM, Steven M Lichti wrote:
>>>>> Greg,
>>>>>
>>>>> Can we try hooking this appliance up to one of your servers and see
>>>>>what
>>>>> happens?
>>>>
>>>> We can certainly try.  If I can get at it remotely I can also login
>>>>and
>>>> check what it's doing internally, that's usually fastest in terms of
>>>> diagnosis.  Can you email me the device's public IP?
>>>>
>>>> G
>>>>
>>>>> --Steven.
>>>>>
>>>>> On 1/16/12 12:15 PM, "Steven M Lichti" <[email protected]>
>>>>>wrote:
>>>>>
>>>>>
>>>>>> The calendar polling interval is already set for 1 minute...
>>>>>>
>>>>>> --Steven.
>>>>>>
>>>>>>
>>>>>> On 1/16/12 12:05 PM, "VISIONAIRE-Reza Toghraee"
>>>>>> <[email protected]> wrote:
>>>>>>
>>>>>>> Make sure you have reduced the calendar reading interval in MCA to
>>>>>>>1
>>>>>>> minute.
>>>>>>>
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: [email protected]
>>>>>>> [mailto:[email protected]] On Behalf Of
>>>>>>> Steven
>>>>>>> M
>>>>>>> Lichti
>>>>>>> Sent: Monday, January 16, 2012 10:03 PM
>>>>>>> To: Matterhorn Users; Greg Logan
>>>>>>> Subject: Re: [Matterhorn-users] Recording with MCA?
>>>>>>>
>>>>>>> Greg,
>>>>>>>
>>>>>>> The core still says that the appliance failed to start the
>>>>>>>recording.
>>>>>>> Is
>>>>>>> it
>>>>>>> possible that it is recording, and we'll simply find out later? If
>>>>>>> that
>>>>>>> is
>>>>>>> not the case, then is there any way we can figure out what's going
>>>>>>>on?
>>>>>>>
>>>>>>> Thanks!
>>>>>>>
>>>>>>> --Steven.
>>>>>>>
>>>>>>> On 1/16/12 11:50 AM, "Steven M Lichti" <[email protected]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>
>>>>>>>> Okay. We're using the 2.2.3 firmware from a couple of weeks ago.
>>>>>>>>
>>>>>>>> --Steven.
>>>>>>>>
>>>>>>>>
>>>>>>>> On 1/16/12 11:33 AM, "Greg Logan" <[email protected]> wrote:
>>>>>>>>
>>>>>>>>> On 12-01-16 11:03 AM, Steven M Lichti wrote:
>>>>>>>>>> No luck. We've just scheduled another recording for an hour away
>>>>>>>>>>to
>>>>>>>>>> see if  that works. Am I going to need to change to DEBUG
>>>>>>>>>>logging
>>>>>>>>>> to
>>>>>>>>>> see what's  going on here?
>>>>>>>>>
>>>>>>>>> That would tell you if the agent is actually hitting the
>>>>>>>>>calendaring
>>>>>>>>> endpoints, but won't be helpful beyond that.  Which firmware
>>>>>>>>>version
>>>>>>>>> are you using?
>>>>>>>>>
>>>>>>>>> G
>>>>>>>>>
>>>>>>>>>> --Steven.
>>>>>>>>>>
>>>>>>>>>> On 1/16/12 10:53 AM, "Steven M Lichti"
>>>>>>>>>><[email protected]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>> Alright, we'll see what happens shortly. We set the polling to
>>>>>>>>>>>two
>>>>>>>>>>> minutes...
>>>>>>>>>>>
>>>>>>>>>>> --Steven.
>>>>>>>>>>>
>>>>>>>>>>> On 1/16/12 10:51 AM, "Greg Logan" <[email protected]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>> On 12-01-16 10:47 AM, Steven M Lichti wrote:
>>>>>>>>>>>>> Greg,
>>>>>>>>>>>>>
>>>>>>>>>>>>> It turns out the latest culprit was the password. I pasted in
>>>>>>>>>>>>> the
>>>>>>>>>>>>> wrong  one. Now, with that solved, I've just scheduled a
>>>>>>>>>>>>> recording
>>>>>>>>>>>>> to begin in
>>>>>>>>>>>>> 20
>>>>>>>>>>>>> minutes. Is there any way to see any sort of log file for the
>>>>>>>>>>>>> capture  appliance?
>>>>>>>>>>>>
>>>>>>>>>>>> Not as of yet; that feature is still in development
>>>>>>>>>>>> unfortunately.
>>>>>>>>>>>> If
>>>>>>>>>>>> your schedule polling interval is less than 20 minutes it
>>>>>>>>>>>>should
>>>>>>>>>>>> capture.  Ingest can take a while after that depending on
>>>>>>>>>>>> settings
>>>>>>>>>>>> as  well.
>>>>>>>>>>>>
>>>>>>>>>>>> G
>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>
>>>>>>>>>>>>> --Steven.
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
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