+1

On Aug 16, 2012, at 12:22 AM, Greg Logan <[email protected]> wrote:

> Hi folks,
> 
> In searching for a ticket this afternoon, I ran into a bunch of
> community support requests which were untouched and from users I don't
> recognize from the mailing list.  It think this type of issue is
> confusing to new users, especially when they file a request and then get
> ignored.
> 
> Can we remove this option from JIRA?  Better, and faster support is
> available on list.  We would still have community feature request
> options for those seeking new features, but it would better funnel new
> users to the correct place to obtain support.
> 
> G
> 
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