Oops! Just discovered this pending task for me way down in my inbox.
Even though the Community Support Requests have been resolved, I still
can't delete the issue type "Community Support Request". I tried to
convert these to "Bugs" in bulk change mode, but can't (some required
fields for bugs can't be edited in bulk). So I think the only options
are to:
a) Change these issues to Bugs one by one
b) Delete these issues
I vote for b in the interest of my own time. There are only 35 issues,
and none seem like a significant loss if we lose them.
Anyone object to deleting these issues?
http://opencast.jira.com/secure/IssueNavigator.jspa?mode=hide&requestId=11274
Thanks!
Michelle
On 8/22/2012 12:26 PM, Greg Logan wrote:
On 12-08-22 12:09 PM, Michelle Ziegmann wrote:
Hmm.. spoke too soon. Seems I can't delete that issue type (there is no
"disable" for issue types, only "delete") since there are 34 issue of
that type. I also don't see a way to change an issue type, so my only
option is to first delete all of those issues. I've scanned through them
and don't see anything that needs to be retained. Does anyone object to
letting me just delete all of those issues so I can delete the issue type?
Here is the list of issues up for deletion:
http://opencast.jira.com/secure/IssueNavigator.jspa?mode=hide&requestId=11274
I went ahead and resolved them all. Michelle, you can delete the issue
type now I think.
G
Michelle
On 8/22/12 11:02 AM, Michelle Ziegmann wrote:
I've located the place where I can delete this issue type, and have
gone ahead and done so, since all responses have been in favor of this
move.
Regards,
Michelle
On 8/22/12 12:26 AM, Xavier Butty wrote:
+1
On Aug 16, 2012, at 12:22 AM, Greg Logan <[email protected]> wrote:
Hi folks,
In searching for a ticket this afternoon, I ran into a bunch of
community support requests which were untouched and from users I don't
recognize from the mailing list. It think this type of issue is
confusing to new users, especially when they file a request and then
get
ignored.
Can we remove this option from JIRA? Better, and faster support is
available on list. We would still have community feature request
options for those seeking new features, but it would better funnel new
users to the correct place to obtain support.
G
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--
Michelle Ziegmann
Educational Technology Services
University of California Berkeley
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