* This is the modus mailing list * Roger that...
Like I said there must be one piece missing from this puzzle. I ASSumed the individual was getting upgrades in some manner but was not entitled to upgrade to a higher level at minimal or no cost. Perhaps he is about to find out this is his lucky day, or perhaps Vircom is about to find out it has been doing virus support for free. :-) Cary ----- Original Message ----- From: "Richard Y. Lachance" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, November 09, 2003 1:46 PM Subject: [Modus] (FROM VIRCOM) End of support for first generation Modus products - IMPORTANT * This is the modus mailing list * Cary, Be assured that Vircom will work with any client that might still have an issue with upgrading from version 1.4. Your statement doesn't seem to apply in this case; we are not requiring any client to purchase an upgrade - it's included in the service that provides anti-virus updates. If someone does not currently have an active plan on his modus server, he is already not receiving anti-virus updates. Richard. Vircom, inc. > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Cary Fitch > Sent: Sunday, November 09, 2003 1:54 PM > To: [EMAIL PROTECTED] > Subject: [Modus] (FROM VIRCOM) End of support for first > generation Modus products - IMPORTANT > > > * This is the modus mailing list * > > I don't have a horse in that parctular race... > > But that is an area that I think a vendor has a obligation to > customers. A vendor may not want continue supporting a feed > to a relatively small number of older product customers but > there should be a substantial time from the announcement of > lack of future support and the end of that support. > > In the event of a virus file feed or other "feed", the vendor > should see that coming and make a module to allow the old > product to use a currently available feed. > > The customer has voted with their money to select the > vendor's product, and its unique features (assuming there are > some) and operational modes are not easily replaced on 30 > days notice. Sudden withdrawal of something like future > antivirus support leaves the customer sitting on a ticking > bomb wondering when the loud noise will occur. > > That really causes discomfort and makes other customers > wonder about their own decisions. Shades of ... MajorBBS a > few other remembered vendors. > > Cary Fitch > > ----- Original Message ----- > From: "Luiz Lima" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Sunday, November 09, 2003 8:53 AM > Subject: [Modus] (FROM VIRCOM) End of support for first > generation Modus products - IMPORTANT > > > > * This is the modus mailing list * > > > > Could Vircom please comment on my request to keep virus definitions > updates > > active for modusMail 1.x for at least another 30 or 60 days? > > > > Thank you. > > > > -- > > Luiz Lima > > Image Link Internet > > http://www.imagelink.com.br > > > > ----- Original Message ----- > > From: "Luiz Lima" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Wednesday, November 05, 2003 3:43 PM > > Subject: [Modus] (FROM VIRCOM) End of support for first > generation Modus > > products - IMPORTANT > > > > > > * This is the modus mailing list * > > > > > Customers running Modus 1.x solutions will still be > > > able to use them, but anti-spam and anti-virus updates, > > > as well as technical support, will be discontinued. > > > > Micha�l, > > > > I know that modusMail 1.x is a rather old version, but > discontinuing > > anti-virus updates with a 25 day advance notice is not very > > responsible, IMHO. > > > > I would ask Vircom to keep updating at least the virus > definitions for > > a couple of months. > > > > -- > > Luiz Lima > > Image Link Internet > > http://www.imagelink.com.br > > > > > > > > ** > > To unsubscribe, send an Email to: [EMAIL PROTECTED] with the > > word "UNSUBSCRIBE" in the body or subject line. > > > ** > To unsubscribe, send an Email to: [EMAIL PROTECTED] > with the word "UNSUBSCRIBE" in the body or subject line. > ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line. ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line.
