* This is the modus mailing list * No one has said that there is a problem with the upgrade (though Luiz will need to move to Windows 2000 to take advantage of all the features). Luiz is just asking for a little extra time.
For Vircom to announce out of the blue that all support will end in less than a month seems a bit radical. Sure, other companies practice forced upgrades, but this is a change in policy for Vircom, one which caught us off guard (we just upgraded to ModusMail 2 from 1.x a month ago). I think it's particularly troublesome given that we're headed into the holiday season as Vircom tends to close on holidays. I'm not begrudging them that (I don't work holidays either), but it doesn't leave some of Vircom's more conservative customers a whole lot of time. Many people on this list downloaded the latest ModusMail and installed it within an hour or two of its having been released. We're a bit more conservative. We downloaded it and are in the process of testing it. If everything goes well, we may install it in a week or two. There are many administrators who would consider even our approach brash. However, given the spam epidemic, we feel compelled to upgrade to ModusMail 3 earlier than we would otherwise. I can't speak for Luiz, but for us, the problem is the Web mail. The ModusMail 2.x and 3.x Web Mail component looks radically different than earlier versions. As a result, we have to make all new screen captures and instructions for our FAQs and tutorials and put together a mailing to all of our customers so that when the change comes, they are not caught off guard. Consequently, we're still running the old VOPMail Web against ModusMail 2 because we haven't had a chance to finish up the new documents. And this is just us. We maintain VOPMail and ModusMail installations for several customers. We can't just go to their office and shut them down unannounced while we upgrade their servers. We have to schedule that with the customers weeks ahead of time. So, I don't know why exactly Luiz wants a little extra time: there could be many reasons. And I don't think it's unreasonable of him to ask for it. Ben Rogers http://www.c4.net v.508.240.0051 f.508.240.0057 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gene DuCharme Sent: Sunday, November 09, 2003 3:28 PM To: [EMAIL PROTECTED] Subject: [Modus] (FROM VIRCOM) End of support for first generation Modus products - IMPORTANT * This is the modus mailing list * I agree, Something isn't quite kosher here. I have never, I repeat,"Never" had an issue with upgrading modus. The only issue I can see is the change from NT 4.0 to Win 2000 advanced Server to take advantage of the web based mail. I to am a small ISP and cannot afford to continually add hardware. I was given time to do the hardware and software upgrade and everything went smoothly. --------------------------------------------------- Gene DuCharme SysAdmin Inland Northwest Internet (inwi.net) 509-935-8923 USA Online Central (usaoc.com) 877-GO-USAOC 401 S. Park St. Chewelah, Wa. 99109 *****E-mail Certified Virus Free by ModusMail****** ************* http://www.vircom.com ************* --------------------------------------------------- -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Cary Fitch Sent: Sunday, November 09, 2003 12:01 PM To: [EMAIL PROTECTED] Subject: [Modus] (FROM VIRCOM) End of support for first generation Modus products - IMPORTANT * This is the modus mailing list * Roger that... Like I said there must be one piece missing from this puzzle. I ASSumed the individual was getting upgrades in some manner but was not entitled to upgrade to a higher level at minimal or no cost. Perhaps he is about to find out this is his lucky day, or perhaps Vircom is about to find out it has been doing virus support for free. :-) Cary ----- Original Message ----- From: "Richard Y. Lachance" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, November 09, 2003 1:46 PM Subject: [Modus] (FROM VIRCOM) End of support for first generation Modus products - IMPORTANT * This is the modus mailing list * Cary, Be assured that Vircom will work with any client that might still have an issue with upgrading from version 1.4. Your statement doesn't seem to apply in this case; we are not requiring any client to purchase an upgrade - it's included in the service that provides anti-virus updates. If someone does not currently have an active plan on his modus server, he is already not receiving anti-virus updates. Richard. Vircom, inc. > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Cary Fitch > Sent: Sunday, November 09, 2003 1:54 PM > To: [EMAIL PROTECTED] > Subject: [Modus] (FROM VIRCOM) End of support for first > generation Modus products - IMPORTANT > > > * This is the modus mailing list * > > I don't have a horse in that parctular race... > > But that is an area that I think a vendor has a obligation to > customers. A vendor may not want continue supporting a feed > to a relatively small number of older product customers but > there should be a substantial time from the announcement of > lack of future support and the end of that support. > > In the event of a virus file feed or other "feed", the vendor > should see that coming and make a module to allow the old > product to use a currently available feed. > > The customer has voted with their money to select the > vendor's product, and its unique features (assuming there are > some) and operational modes are not easily replaced on 30 > days notice. Sudden withdrawal of something like future > antivirus support leaves the customer sitting on a ticking > bomb wondering when the loud noise will occur. > > That really causes discomfort and makes other customers > wonder about their own decisions. Shades of ... MajorBBS a > few other remembered vendors. > > Cary Fitch > > ----- Original Message ----- > From: "Luiz Lima" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Sunday, November 09, 2003 8:53 AM > Subject: [Modus] (FROM VIRCOM) End of support for first > generation Modus products - IMPORTANT > > > > * This is the modus mailing list * > > > > Could Vircom please comment on my request to keep virus definitions > updates > > active for modusMail 1.x for at least another 30 or 60 days? > > > > Thank you. > > > > -- > > Luiz Lima > > Image Link Internet > > http://www.imagelink.com.br > > > > ----- Original Message ----- > > From: "Luiz Lima" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Wednesday, November 05, 2003 3:43 PM > > Subject: [Modus] (FROM VIRCOM) End of support for first > generation Modus > > products - IMPORTANT > > > > > > * This is the modus mailing list * > > > > > Customers running Modus 1.x solutions will still be > > > able to use them, but anti-spam and anti-virus updates, > > > as well as technical support, will be discontinued. > > > > Micha�l, > > > > I know that modusMail 1.x is a rather old version, but > discontinuing > > anti-virus updates with a 25 day advance notice is not very > > responsible, IMHO. > > > > I would ask Vircom to keep updating at least the virus > definitions for > > a couple of months. > > > > -- > > Luiz Lima > > Image Link Internet > > http://www.imagelink.com.br > > > > > > > > ** > > To unsubscribe, send an Email to: [EMAIL PROTECTED] with the > > word "UNSUBSCRIBE" in the body or subject line. > > > ** > To unsubscribe, send an Email to: [EMAIL PROTECTED] > with the word "UNSUBSCRIBE" in the body or subject line. > ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line. ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line. ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line. ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line.
