* This is the modus mailing list * I had to reboot the server to get the error to go away this afternoon. Last night the error went away after I stopped and restarted all the services.
Mark Thornton San Marcos Internet, Inc 512-393-5300 ----- Original Message ----- From: "Robert Button" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, January 27, 2004 1:14 PM Subject: [Modus] Message from Vircom Support Desk: Temporary workaround for the Virus Update issue. > * This is the modus mailing list * > > If you are experiencing problem getting the Virus updated, please follow > these following steps. This is a temporary workaround. > > STEP-1 Try "soft-stopping" the services to force the update. > > Try stopping moduscan > Try stopping modusadm > Start both services > Do an update now. > > If you get an error message, try step-2 > > STEP-2 Try "hard-killing" the services to force the update. > > Try stopping moduscan > Try KILLING modusadm > > To kill modusadmin, you can get the kill command here: > http://www.vircom.com/supteam/kill.exe. Put it in your windows or winnt > folder then invoke it from a DOS command line: > > kill modusadm > > Start both services > Do an update now. > > If it still fails, try setp-3 > > STEP-3 Check to see if you have an AVUPDATE process in task manager > > Check in task manager, is there a process AVUPDATE? > If there is, kill it with the same kill tool downloaded in the previous > step > Try KILLING modusadm > STOP Moduscan > Start Modusadm and Moduscan > Do an update now. > > If it still fails, > > STEP-4) Do a reboot to force an update. > > Shutdown and reboot the server. > Do an update now. > > Notify us ([EMAIL PROTECTED]) which step fixes the issue. We're > recording every instance this happens to better understand why some > customers are having difficulties with the Virus update. > > > Robert Button > Director, Customer Services > Vircom Inc. > www.vircom.com > > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Robert Button > Sent: Tuesday, January 27, 2004 12:49 PM > To: [EMAIL PROTECTED] > Subject: [Modus] Message from Vircom Support Desk: Virus updates > Importance: High > > * This is the modus mailing list * > > To all customers, > > We have received complaints from some customers about an error received > from the auto-update and the Update Now function. We are currently > investigating the problem and will be posting the result of our finding. > > > In the mean time, we believe the problem is caused when Modus tries to > load the new Virus definition. It appears that a file(s) may be locked > by the OS or other processes. Some customers have fixed the problem by > stopping and restarting Moduscan and ModusADM. Others have fixed the > problem by rebooting their servers. > > Support department will be posting more information on how to correct > the Update process. > > We take this problem very seriously and will keep posting new > information to the list until we get a final resolution. > > Regards, > > p.s. > > > Robert Button > Director, Customer Services > Vircom Inc. > www.vircom.com > > > > > > ** > To unsubscribe, send an Email to: [EMAIL PROTECTED] > with the word "UNSUBSCRIBE" in the body or subject line. > > > ** > To unsubscribe, send an Email to: [EMAIL PROTECTED] > with the word "UNSUBSCRIBE" in the body or subject line. ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line.
