* This is the modus mailing list * Vince
It is not your server - we have been running flawlessly until several days ago and now can not get rid of the problem Jeff ----- Original Message ----- From: "TIASpeed" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, January 28, 2004 17:38 Subject: [Modus] HELP HELP Message from Vircom Support Desk: Temporary workaround for the Virus Update issue. * This is the modus mailing list * we're still getting failures as well. and I am not going to restart my server again for awhile. I don't believe the problem to be on our servers end as tooo many people are having the problem vince ----- Original Message ----- From: "Christian Schmit" <[EMAIL PROTECTED]> To: "Robert Button" <[EMAIL PROTECTED]> Sent: Wednesday, January 28, 2004 2:25 PM Subject: [Modus] HELP HELP Message from Vircom Support Desk: Temporary workaround for the Virus Update issue. * This is the modus mailing list * As the virus definition update problem keeps on reappearing we killed the moduscan / modusadm services using the task manager. Stopping the services did not work anymore! After this I cannot start any of these 2 services again!! I always get the error : Error 0xe0100006: 0xe0100006 Rebooting the whole server does NOT help so we are stuck! Any suggestion on how to get the server up again would be welcome. Please answer to [EMAIL PROTECTED] as I cannot ready my normal email anymore. regards, Christian RB> * This is the modus mailing list * RB> If you are experiencing problem getting the Virus updated, please follow RB> these following steps. This is a temporary workaround. RB> STEP-1 Try "soft-stopping" the services to force the update. RB> Try stopping moduscan RB> Try stopping modusadm RB> Start both services RB> Do an update now. RB> If you get an error message, try step-2 RB> STEP-2 Try "hard-killing" the services to force the update. RB> Try stopping moduscan RB> Try KILLING modusadm RB> To kill modusadmin, you can get the kill command here: RB> http://www.vircom.com/supteam/kill.exe. Put it in your windows or winnt RB> folder then invoke it from a DOS command line: RB> kill modusadm RB> Start both services RB> Do an update now. RB> If it still fails, try setp-3 RB> STEP-3 Check to see if you have an AVUPDATE process in task manager RB> Check in task manager, is there a process AVUPDATE? RB> If there is, kill it with the same kill tool downloaded in the previous RB> step RB> Try KILLING modusadm RB> STOP Moduscan RB> Start Modusadm and Moduscan RB> Do an update now. RB> If it still fails, RB> STEP-4) Do a reboot to force an update. RB> Shutdown and reboot the server. RB> Do an update now. RB> Notify us ([EMAIL PROTECTED]) which step fixes the issue. We're RB> recording every instance this happens to better understand why some RB> customers are having difficulties with the Virus update. RB> Robert Button RB> Director, Customer Services RB> Vircom Inc. RB> www.vircom.com RB> -----Original Message----- RB> From: [EMAIL PROTECTED] RB> [mailto:[EMAIL PROTECTED] On RB> Behalf Of Robert Button RB> Sent: Tuesday, January 27, 2004 12:49 PM RB> To: [EMAIL PROTECTED] RB> Subject: [Modus] Message from Vircom Support Desk: Virus updates RB> Importance: High RB> * This is the modus mailing list * RB> To all customers, RB> We have received complaints from some customers about an error received RB> from the auto-update and the Update Now function. We are currently RB> investigating the problem and will be posting the result of our finding. RB> In the mean time, we believe the problem is caused when Modus tries to RB> load the new Virus definition. It appears that a file(s) may be locked RB> by the OS or other processes. Some customers have fixed the problem by RB> stopping and restarting Moduscan and ModusADM. Others have fixed the RB> problem by rebooting their servers. RB> Support department will be posting more information on how to correct RB> the Update process. RB> We take this problem very seriously and will keep posting new RB> information to the list until we get a final resolution. RB> Regards, RB> p.s. RB> Robert Button RB> Director, Customer Services RB> Vircom Inc. RB> www.vircom.com RB> ** RB> To unsubscribe, send an Email to: [EMAIL PROTECTED] RB> with the word "UNSUBSCRIBE" in the body or subject line. RB> ** RB> To unsubscribe, send an Email to: [EMAIL PROTECTED] RB> with the word "UNSUBSCRIBE" in the body or subject line. ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line. ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line. ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line.
