* This is the modus mailing list * Goto your modus directory under program files, find the NVC folder and open it, find the NSE folder and open it, RUN the avupdate.exe (just double-click it). Once it runs restart both service & it will work. Regards, J. Lewis Allegany.com IS Inc Home of Kinzua.net
----- Original Message ----- From: "Christian Schmit" <[EMAIL PROTECTED]> To: "Robert Button" <[EMAIL PROTECTED]> Sent: Wednesday, January 28, 2004 4:25 PM Subject: [Modus] HELP HELP Message from Vircom Support Desk: Temporary workaround for the Virus Update issue. > * This is the modus mailing list * > > > As the virus definition update problem keeps on reappearing > we killed the moduscan / modusadm services using the task manager. > > Stopping the services did not work anymore! > > After this I cannot start any of these 2 services again!! > > I always get the error : > > Error 0xe0100006: 0xe0100006 > > > Rebooting the whole server does NOT help so we are stuck! > > Any suggestion on how to get the server up again would > be welcome. > > Please answer to [EMAIL PROTECTED] as I cannot ready my > normal email anymore. > > regards, > Christian > > > > RB> * This is the modus mailing list * > > RB> If you are experiencing problem getting the Virus updated, please follow > RB> these following steps. This is a temporary workaround. > > RB> STEP-1 Try "soft-stopping" the services to force the update. > > RB> Try stopping moduscan > RB> Try stopping modusadm > RB> Start both services > RB> Do an update now. > > RB> If you get an error message, try step-2 > > RB> STEP-2 Try "hard-killing" the services to force the update. > > RB> Try stopping moduscan > RB> Try KILLING modusadm > > RB> To kill modusadmin, you can get the kill command here: > RB> http://www.vircom.com/supteam/kill.exe. Put it in your windows or winnt > RB> folder then invoke it from a DOS command line: > > RB> kill modusadm > > RB> Start both services > RB> Do an update now. > > RB> If it still fails, try setp-3 > > RB> STEP-3 Check to see if you have an AVUPDATE process in task manager > > RB> Check in task manager, is there a process AVUPDATE? > RB> If there is, kill it with the same kill tool downloaded in the previous > RB> step > RB> Try KILLING modusadm > RB> STOP Moduscan > RB> Start Modusadm and Moduscan > RB> Do an update now. > > RB> If it still fails, > > RB> STEP-4) Do a reboot to force an update. > > RB> Shutdown and reboot the server. > RB> Do an update now. > > RB> Notify us ([EMAIL PROTECTED]) which step fixes the issue. We're > RB> recording every instance this happens to better understand why some > RB> customers are having difficulties with the Virus update. > > > RB> Robert Button > RB> Director, Customer Services > RB> Vircom Inc. > RB> www.vircom.com > > > > RB> -----Original Message----- > RB> From: [EMAIL PROTECTED] > RB> [mailto:[EMAIL PROTECTED] On > RB> Behalf Of Robert Button > RB> Sent: Tuesday, January 27, 2004 12:49 PM > RB> To: [EMAIL PROTECTED] > RB> Subject: [Modus] Message from Vircom Support Desk: Virus updates > RB> Importance: High > > RB> * This is the modus mailing list * > > RB> To all customers, > > RB> We have received complaints from some customers about an error received > RB> from the auto-update and the Update Now function. We are currently > RB> investigating the problem and will be posting the result of our finding. > > > RB> In the mean time, we believe the problem is caused when Modus tries to > RB> load the new Virus definition. It appears that a file(s) may be locked > RB> by the OS or other processes. Some customers have fixed the problem by > RB> stopping and restarting Moduscan and ModusADM. Others have fixed the > RB> problem by rebooting their servers. > > RB> Support department will be posting more information on how to correct > RB> the Update process. > > RB> We take this problem very seriously and will keep posting new > RB> information to the list until we get a final resolution. > > RB> Regards, > > RB> p.s. > > > RB> Robert Button > RB> Director, Customer Services > RB> Vircom Inc. > RB> www.vircom.com > > > > > > RB> ** > RB> To unsubscribe, send an Email to: [EMAIL PROTECTED] > RB> with the word "UNSUBSCRIBE" in the body or subject line. > > > RB> ** > RB> To unsubscribe, send an Email to: [EMAIL PROTECTED] > RB> with the word "UNSUBSCRIBE" in the body or subject line. > > > > > ** > To unsubscribe, send an Email to: [EMAIL PROTECTED] > with the word "UNSUBSCRIBE" in the body or subject line. > ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line.
