* This is the modus mailing list *
Thanks for your help it solved the problem. regards, Christian JDL> * This is the modus mailing list * JDL> Goto your modus directory under program files, find the NVC folder and open JDL> it, find the NSE folder and open it, RUN the avupdate.exe (just double-click JDL> it). Once it runs restart both service & it will work. JDL> Regards, JDL> J. Lewis JDL> Allegany.com IS Inc JDL> Home of Kinzua.net JDL> ----- Original Message ----- JDL> From: "Christian Schmit" <[EMAIL PROTECTED]> JDL> To: "Robert Button" <[EMAIL PROTECTED]> JDL> Sent: Wednesday, January 28, 2004 4:25 PM JDL> Subject: [Modus] HELP HELP Message from Vircom Support Desk: Temporary JDL> workaround for the Virus Update issue. >> * This is the modus mailing list * >> >> >> As the virus definition update problem keeps on reappearing >> we killed the moduscan / modusadm services using the task manager. >> >> Stopping the services did not work anymore! >> >> After this I cannot start any of these 2 services again!! >> >> I always get the error : >> >> Error 0xe0100006: 0xe0100006 >> >> >> Rebooting the whole server does NOT help so we are stuck! >> >> Any suggestion on how to get the server up again would >> be welcome. >> >> Please answer to [EMAIL PROTECTED] as I cannot ready my >> normal email anymore. >> >> regards, >> Christian >> >> >> >> RB> * This is the modus mailing list * >> >> RB> If you are experiencing problem getting the Virus updated, please JDL> follow >> RB> these following steps. This is a temporary workaround. >> >> RB> STEP-1 Try "soft-stopping" the services to force the update. >> >> RB> Try stopping moduscan >> RB> Try stopping modusadm >> RB> Start both services >> RB> Do an update now. >> >> RB> If you get an error message, try step-2 >> >> RB> STEP-2 Try "hard-killing" the services to force the update. >> >> RB> Try stopping moduscan >> RB> Try KILLING modusadm >> >> RB> To kill modusadmin, you can get the kill command here: >> RB> http://www.vircom.com/supteam/kill.exe. Put it in your windows or JDL> winnt >> RB> folder then invoke it from a DOS command line: >> >> RB> kill modusadm >> >> RB> Start both services >> RB> Do an update now. >> >> RB> If it still fails, try setp-3 >> >> RB> STEP-3 Check to see if you have an AVUPDATE process in task manager >> >> RB> Check in task manager, is there a process AVUPDATE? >> RB> If there is, kill it with the same kill tool downloaded in the JDL> previous >> RB> step >> RB> Try KILLING modusadm >> RB> STOP Moduscan >> RB> Start Modusadm and Moduscan >> RB> Do an update now. >> >> RB> If it still fails, >> >> RB> STEP-4) Do a reboot to force an update. >> >> RB> Shutdown and reboot the server. >> RB> Do an update now. >> >> RB> Notify us ([EMAIL PROTECTED]) which step fixes the issue. We're >> RB> recording every instance this happens to better understand why some >> RB> customers are having difficulties with the Virus update. >> >> >> RB> Robert Button >> RB> Director, Customer Services >> RB> Vircom Inc. >> RB> www.vircom.com >> >> >> >> RB> -----Original Message----- >> RB> From: [EMAIL PROTECTED] >> RB> [mailto:[EMAIL PROTECTED] On >> RB> Behalf Of Robert Button >> RB> Sent: Tuesday, January 27, 2004 12:49 PM >> RB> To: [EMAIL PROTECTED] >> RB> Subject: [Modus] Message from Vircom Support Desk: Virus updates >> RB> Importance: High >> >> RB> * This is the modus mailing list * >> >> RB> To all customers, >> >> RB> We have received complaints from some customers about an error JDL> received >> RB> from the auto-update and the Update Now function. We are currently >> RB> investigating the problem and will be posting the result of our JDL> finding. >> >> >> RB> In the mean time, we believe the problem is caused when Modus tries to >> RB> load the new Virus definition. It appears that a file(s) may be locked >> RB> by the OS or other processes. Some customers have fixed the problem by >> RB> stopping and restarting Moduscan and ModusADM. Others have fixed the >> RB> problem by rebooting their servers. >> >> RB> Support department will be posting more information on how to correct >> RB> the Update process. >> >> RB> We take this problem very seriously and will keep posting new >> RB> information to the list until we get a final resolution. >> >> RB> Regards, >> >> RB> p.s. >> >> >> RB> Robert Button >> RB> Director, Customer Services >> RB> Vircom Inc. >> RB> www.vircom.com >> >> >> >> >> >> RB> ** >> RB> To unsubscribe, send an Email to: [EMAIL PROTECTED] >> RB> with the word "UNSUBSCRIBE" in the body or subject line. >> >> >> RB> ** >> RB> To unsubscribe, send an Email to: [EMAIL PROTECTED] >> RB> with the word "UNSUBSCRIBE" in the body or subject line. >> >> >> >> >> ** >> To unsubscribe, send an Email to: [EMAIL PROTECTED] >> with the word "UNSUBSCRIBE" in the body or subject line. >> JDL> ** JDL> To unsubscribe, send an Email to: [EMAIL PROTECTED] JDL> with the word "UNSUBSCRIBE" in the body or subject line. ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line.
