Re: [MOPO] Paypal

[J R]

John,   Sorry to hear that this fellow used PayPal to hurt you -- you've always been great about shipping posters all the way from down under for only $7.00 USD. I hope the refund amount wasn't too much. It's pretty ironic that PayPal allows sellers to accept payments from "international buyers" (even encourages it) but that if there is a problem with an international buyer they simply say that you ship international "at your own risk". Typical double-standard from PayPal again. I suppose if this happens to you very often, you'll be forced to charge everyone a higher shipping rate (one which does provide a tracking number). Or else possibly offer both, but if the buyer wants the $7.00 rate, they have to agree to not file a PayPal claim against you in the event it does not get to them. That's not a good solution, but then nothing seems to be in this case.   The sad fact is that PayPal always sides with the person who paid in these disputes -- the only sellers who can get away with taking PayPal and scamming the buyers are the ones who continually empty their PayPal accounts and continually close them and open new ones, staying one step ahead of those filing complaints with PayPal about them. The honest sellers get stuck with PayPal arbitrary decisions.   Perhaps it will soon be time to make charging insurance mandatory (an insured package must by definition carry some kind of tracking number) and at least if the package does not get to the buyer, you can get reimbursed for any refunds you have to give. Of course, insurance means declaring full value for customs, so it gets messy there as well when shipping international.   Nope. I got no good solutions. Probably the best is find the cheapest way of sending something with a tracking number. Here in the U.S. we can send a Priority Mail package and for 45 cents add what is called a "delivery confirmation" tag which is actually useless as a delivery confirmation, but does give the package a "tracking number" of sorts.   -- JR   ----- Original Message ----- From: JOHN REID Vintage Movie Memorabilia To: [EMAIL PROTECTED] Sent: Wednesday, November 10, 2004 15:41 Subject: [MOPO] Paypal Hi everyone   This is a warning to sellers who use paypal. I sold a poster to a customer in France about 3 weeks ago. He paid with paypal. I sent the poster immediately - airmail as usual. He filed a complaint a few days ago saying that he had not received the poster. No contact with me at all from either paypal or the customer. I logged on to my account and found that there was an "issue" that had to be resolved. Paypal gave me two options:   1. Provide on line tracking of the package. 2. Refund the customer.   I send all of my packages normal airmail at a basic 7.00. Most of you would know that I rarely if ever have a problem and delivery is often within a week but our postal service does not offer on line tracking on international airmail.   So I was left with no option at all but to refund the customer. I was given no opportunity to communicate with the customer or paypal.   My feeling is that he received the package and uses this as a form of scam. Paypal say that if you ship internationally, you do so at your own risk. I'm not sure what they actually mean by "internationally".   So, basically, if you send a package without on line tracking you have no comeback with paypal. If anyone disputes the transaction you have to give them a refund.   Regards John   JOHN REID VINTAGE MOVIE MEMORABILIA PO Box 92 Palm Beach Qld 4221 Australia WEBSITE: www.moviemem.com   eBay Userid: johnwr   All you need to know about Australian Posters...... http://www.moviemem.com/about.html Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [EMAIL PROTECTED] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content. Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [EMAIL PROTECTED] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.