hallo MOPOers
as much as i hate to complain about a seller, especially one with generally
excellent feedback, i've had a really lousy experience with a spanish dealer
(groucho & yo / fantomas 38000 on ebay / allcollection).
i bought a poster that was condition rated 4/5 and which was described as
having some 'yellowing of the foldlines' only to receive it and find that this
yellowing was due to thick black mould (three inches wide and over a foot
long!) that bled from the back through to the front, giving that part of the
poster a rather severe, mottled, yellow patina.
i double-checked and the poster image on the auction website was clearly not
the same as the poster i received; the copy i received had manual stamps in
four corners that did not appear on the auction photo. the old bait & switch!
i pointed out that the poster i received was not as described and was not even
the same poster that i had bid on, but the seller insisted it was the same
poster.
i offered to return the item (at great expense, as global priority to Spain is
£35), but rather than have me return it, the seller wanted to know if we could
find a solution that would be acceptable to me.
so i suggested that he might offer me 20% off the price of poster (about 20
euros) or a credit note of 30 euros towards another poster of similar value.
NB the seller had been offering 20% off of all his fixed-price items throughout
january and february.
the seller point-blank refused to entertain this and said he would give me a
10% off future orders, which i think is laughable.
the tone of his emails i found very condescending and rude and i have told him
i will keep the poster but that he has lost my custom. i bought a quite
expensive poster from this guy in september and two more since, but clearly
he's thriving in this recession and can afford to lose customers.
so beware of buying from groucho y yo / fantomas 38000 on the basis of their
wildly inaccurate condition ratings and the fact that the photos of items that
you bid on may not be the item you receive.
cheers
neil
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