Neil
Well thats a shame because those are great bunch of fellows in Spain and they
run a nice full tilt auction once or twice a year. You know even the best
sellers have on occasion farted up wind making for that occasional stinky
transaction. Maybe after a nice siesta they will realize their
una transacción chingaderra
fwf
On Mar 23, 2011, at 4:20 PM, Neil Jaworski wrote:
> hallo MOPOers
>
> as much as i hate to complain about a seller, especially one with generally
> excellent feedback, i've had a really lousy experience with a spanish dealer
> (groucho & yo / fantomas 38000 on ebay / allcollection).
>
> i bought a poster that was condition rated 4/5 and which was described as
> having some 'yellowing of the foldlines' only to receive it and find that
> this yellowing was due to thick black mould (three inches wide and over a
> foot long!) that bled from the back through to the front, giving that part of
> the poster a rather severe, mottled, yellow patina.
>
> i double-checked and the poster image on the auction website was clearly not
> the same as the poster i received; the copy i received had manual stamps in
> four corners that did not appear on the auction photo. the old bait & switch!
>
> i pointed out that the poster i received was not as described and was not
> even the same poster that i had bid on, but the seller insisted it was the
> same poster.
>
> i offered to return the item (at great expense, as global priority to Spain
> is £35), but rather than have me return it, the seller wanted to know if we
> could find a solution that would be acceptable to me.
>
> so i suggested that he might offer me 20% off the price of poster (about 20
> euros) or a credit note of 30 euros towards another poster of similar value.
> NB the seller had been offering 20% off of all his fixed-price items
> throughout january and february.
>
> the seller point-blank refused to entertain this and said he would give me a
> 10% off future orders, which i think is laughable.
>
> the tone of his emails i found very condescending and rude and i have told
> him i will keep the poster but that he has lost my custom. i bought a quite
> expensive poster from this guy in september and two more since, but clearly
> he's thriving in this recession and can afford to lose customers.
>
> so beware of buying from groucho y yo / fantomas 38000 on the basis of their
> wildly inaccurate condition ratings and the fact that the photos of items
> that you bid on may not be the item you receive.
>
> cheers
>
> neil
>
>
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