Jost Ammon wrote: > 2. the more users come visit, the better feedback re bugs you become
Interestingly, the opposite is the case. The more people participate here on the newsgroup and in bugzilla, the less useable it gets. I'm not saying that we should close them, but we need some way to deal with the flooding by inappropriate posts. Currently, there is nothing more I can do than just asking to follow the rules. > 3. at openoffice.org we have mailinglists devoted to users. Their > concerns are taken care for there. At mozilla.org, we just say "We make binaries available for testing purposes only!" and 'these groups are for developers only'. I agree that this is not enough, and solutions have been proposed, but not ignored or rejected, that's what I meant with mozilla.org's faults below. > 4. netscape has no clear way to direct me to a newsgroup where I can > discuss occasional questions about the behaviour of the software. I > would like to go there but I never did find the right place. That used to be the case, but it's no longer true (see <http://help.netscape.com>). They do have newsgroups, I'll see what I can do. > 5. Not every user who has found a bug has the time for long evaluation > if this bug has already taken care for. I seem to have found one > (filters). Now I have to check 137 filed bugs without understanding > what has been written in the files. What else should I do then asking > in the appropriate newsgroup if this has been already dealt with ? If you did go that far, just file an UNCONFIRMED bug. If it's a DUP, it will be marked so by people who know the set of open (and frequently reported) bugs. > At openoffice.org we have mailing lists that are not or only > diffcultly publicly accessible. Maybe this is what you should opt for. Can you explain that further in n.pm.general, please? > Ben Bucksch wrote: > >> This problem is IMO partially the fault of mozilla.org, but I'll save >> this discussion for another time. >
