Hi, comments inline. Ben Bucksch wrote: > Jost Ammon wrote: > >> 2. the more users come visit, the better feedback re bugs you become > > > Interestingly, the opposite is the case. The more people participate > here on the newsgroup and in bugzilla, the less useable it gets. > I'm not saying that we should close them, but we need some way to deal > with the flooding by inappropriate posts. > Currently, there is nothing more I can do than just asking to follow the > rules. >
Inflationary use. I see. >> 3. at openoffice.org we have mailinglists devoted to users. Their >> concerns are taken care for there. > > > At mozilla.org, we just say "We make binaries available for testing > purposes only!" and 'these groups are for developers only'. > I agree that this is not enough, and solutions have been proposed, but > not ignored or rejected, that's what I meant with mozilla.org's faults > below. We had the inverse discussion. Our mailinglist system prevented users from subscribing. So we started newsgroups to create an open access for users, who hesitated to subscribe. >> 4. netscape has no clear way to direct me to a newsgroup where I can >> discuss occasional questions about the behaviour of the software. I >> would like to go there but I never did find the right place. > > > That used to be the case, but it's no longer true (see > <http://help.netscape.com>). > > They do have newsgroups, I'll see what I can do. Done. Christopher Jahn has posted them and I have subsribed to them (WITH SSL access;-) >> 5. Not every user who has found a bug has the time for long evaluation >> if this bug has already taken care for. I seem to have found one >> (filters). Now I have to check 137 filed bugs without understanding >> what has been written in the files. What else should I do then asking >> in the appropriate newsgroup if this has been already dealt with ? > > > If you did go that far, just file an UNCONFIRMED bug. If it's a DUP, it > will be marked so by people who know the set of open (and frequently > reported) bugs. Mysteriously the bug is gone. The filters work today. I have no idea what action provoked the bug. jost
