From: LaShaun Brown-Glenn [mailto:[email protected]]
Sent: Saturday, April 25, 2009 10:15 AM
To: '[email protected]'
Subject: FW: NailTech:: is everyone busy but me?
From: LaShaun Brown-Glenn [mailto:[email protected]]
Sent: Saturday, April 25, 2009 8:40 AM
To: '[email protected]'
Subject: RE: NailTech:: is everyone busy but me?
Shannon,
You already have half the battle won, you like your boss, salon and
location. I wouldn't suggest that you move salons but instead come up with
creative ways to continue to grow your business.
Just a few quick ideas.
1. Always offer to PREBOOK. You can have an incentive for prebooking: 20%
off next service, Free Mani w/Pedi Purchase or even offer a series at
discount with a deadline.
2. At the end of each week, send thank you notes to new guest and
follow-up on your own in a week. Email is nice but nothing is better than a
hand written note.
3. Upsale and Retail is the name of the game. Use your time w/guest to
educate on services that you provide and home care maintenance. Remember
Features and Benefits of Both is key to success here.
4. Establish a referral program that truly benefits the guest and the
person they refer. You could give a dollar amount or percentage off to the
person being referred and a Great incentive for your client for each
referral or a specific number of referrals. She has to see some benefit for
herself.
Also, I would recommend calling the client list that you feel you lost in
transition: say hello, check on them and remind them of your new location
and phone number. There will be those that will be pleased to hear from you
and wondered where you were.
Just be Patient, Creative and Grateful.You will Succeed!
LaShaun Brown-Glenn
Speaking On Point
Plan. Act. Achieve Success.
www.speakingonpoint.com
From: [email protected] [mailto:[email protected]] On Behalf
Of Shannon Kuharik
Sent: Friday, April 24, 2009 7:34 AM
To: [email protected]
Subject: NailTech:: is everyone busy but me?
Hey everyone,
Just wanted to see how everyone was doing. I know Athena is rockin, but how
is everyone else? I am a new nail tech (I have finally achieved 1 year, no
more months!!) and started a brand new organic only natural nails salon in
August. We were really busy for a month and then the economy tanked. We also
had issues with another business associated with us and they were evicted
and we had to change our phone number which I am sure has not helped. The
receptionist calls all new clients after a week to find out how their
service was and everyone raves about the pedis and manis I do. I always take
the appropriate amount of time, am on time, never rush and do a good polish
job. My question is, is everyone else super busy and should I start looking
for another salon, OR is it slower across the board and I should be thankful
I have such an awesome job with an awesome boss in a fantastic building. I
am also the only nail tech so I get all the business.
Shannon Kuharik
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